Question about Kodak EASYSHARE 5100 All-In-One Printer

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Paper Jam but not really???

It starts to feed the paper in then says paper jam. When you push the start button the paper comes through fine but doesn't print. I have checked for any paper in the printer and can find none at all.

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  • suecildra Aug 14, 2008

    We did that and it worked for about two days and now is doing the same thing again. We have removed the print head several times and tried again but to no avail, still says paper jam and there is no paper in it that is jamed. Any other ideas?

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If it's a brand new printer, try removing and reinstalling the printhead. An incorrectly installed printhead will give you a false paper jam error.

Posted on Jul 14, 2008

  • Rene Reina
    Rene Reina Aug 14, 2008

    Upgrade the printer's firmware: Open Home Center > Help > Maintenance > Firmware upgrade

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Hello Cassandra,
It sounds like you are having phantom paper jams. When the printer starts a print job and tries to pull a piece of paper but can't grab it the printer thinks there is a jam but there really is not. If the paper pickup rollers are worn down they are not able to grab the paper correctly to feed it into the printer which causes this type of error. The rollers are considered user installable and come in a kit with the rollers and the paper separation pad which keeps more than one paper from being pickup up at the same time. Installing the paper feed kit should clear up your paper feed problems. The paper feed kit is available here: http://www.ccl-la.com/catalog/product_info.php?products_id=342
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There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

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g0081066_tcm14-774018.png
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