Error: 8100030d
If you are receving the error code 8100030d when signing into Messenger, do the following:
1. Determine what version of Messenger is installed on the computer, and then upgrade Messenger if it is required:
1.a. Click
here to
determine the most recent versions of Messenger for each operating
system. If you are not running the latest version for your operating
system, please install the most updated version.
2. Delete the cache files for Messenger. Follow the steps below based on which version of Messenger you are using:
2.a. For MSN Messenger:
2.a.i. If you are running Windows XP or Windows 2000 click Start, click Run, type cmd , and then click OK to open the command window.
2.a.ii. If you are running Windows 98 or Windows ME, click Start, click Run, type command , and then click OK.
2.a.iii. At the command prompt, type the following commands. After each command line, press ENTER:
cd\
cd %appdata%\microsoft
cd "msn messenger"
del /s listcache.dat
2.b. For Windows Live Messenger:
2.b.i. For Windows XP
- Right click on the Start button and then click Explore to open
Windows Explorer. On the Tools menu, click Folder Options. Click the
View tab. In the Advanced settings list, select Show hidden files and
folders under Hidden Files and Folders. Click to clear the Hide
extensions for known file types check box . Click OK to close the
Folder Options window.
- Delete the Contacts Cache folder. To do so, right-click
Start, and then click Explore to open the Windows Explorer window. In
the Windows Explorer window, locate the folders below and delete all
the files and folders inside them
C:\Documents and Settings\ Your Windows logon name \Contacts\ Your Messenger e-mail address
C:\Documents
and Settings\ Your Windows logon name \Local Settings\Application
Data\Microsoft\Windows Live Contacts\ Your Messenger email address
Note: Windows Logon name is the logon name that
you use to sign in to windows. Your Messenger email address is the
address that you use to sign in to Messenger.
2.b.ii. For Windows Vista
- Click Start and then click Explore to open Windows Explorer. On
the Organize menu, click Folder and Search Options. Click the View
tab. In the Advanced settings list, select Show hidden files and
folders under Hidden Files and Folders. Clear the Hide extensions for
known file types check box. Click OK to close the Folder Options
window.
- Delete the Contacts Cache folder. To do so, right-click
Start, and then click Explore to open the Windows Explorer window. In
the Windows Explorer window, locate the folders below and delete all
the files and folders inside them.
C:\Users\ Your Windows logon name \Contacts\ Your Messenger e-mail address
C:\Users\ Your Windows logon name \AppData\Local\Microsoft\Windows Live Contacts\ Your Messenger e-mail address
Note: Windows Logon name is the logon name that
you use to sign in to windows. Your Messenger email address is the
address that you use to sign in to Messenger.
3. Try to sign in to Messenger again.
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