Question about Lexmark X4270 All-In-One InkJet Printer

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Cannot scan Each time I try to scan the program freezes but the computer continues to function fine. I hooked up scanner to my laptop and it works perfectly. I have reinstalled the program and it's still the same. Any Ideas

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  • Anonymous Jul 10, 2008

    it will print, fax but will not scan what do I need to do

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Does specifically the scanning software freeze or is it the application your scanning into? For example....does it freeze if you insert a picture into word using TWAIN as a source?

If it is actually the scanning component that freezes I would look for third party software that might be conflicting with it. Scan using Adaware or Spybot for spyware, remove the Google desktop and Yahoo toolbar applications if installed, and look for other similar programs like the HP picture viewer which tries to pull media from SD cards and cameras and may be similarly trying to access the scanner.

Posted on Jul 23, 2008

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3 Answers

Cant get the scanner software to work


Try reinstalling the software using the drivers from HP.com. If you go to HP.com and type in the model number into their search bar it will usually pull the printer right up. Then select drivers and downloads and find the software using your operating system. Simply download and reinstall the software and it should work just fine.

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HP C5280 all in one prints but does not scan


2 ways to scan from HP printers

First* try from "my computer" ... near the bottom of the page you should see "scanners" in there, try clicking that and follow prompts

Second* go to start/ programs/ HP/ HP Solution Center
all scanning choices should be on the left

Please don' forget to rate me : )

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Im trying to scan and the canon says: "set the pc to start scan"...? Nothing pops up on the computer, what do i need to do?


I'm using an MG5220 and got this same message. Here's how I fixed it.

On the printer control panel press the soft key to select the scan function. Then hit the soft key to select Save/Forward. Then select Foward scanned data to a PC. On the next screen make sure to select the appropriate PC. In my case I'm connected wireless but the selection was set to USB connection and that's why I was getting the error noted above. When I picked the PC that is connected wirelessly everything worked fine again.

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1 Answer

Suddenly cannot scan with HP J4680 All in one


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Issue When using the Scan To function on the control panel of a USB-connected product, ' No Scan Options: Refer to device documentation to troubleshoot ' appears on the control panel display.
NOTE: Follow these steps in the order presented to resolve the issue. It is not necessary to continue to further steps once the issue is resolved. Solution one: Make sure that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. If it is running, the DIM icon (c01404188.gif ) is present in the notification area. The notification area is located in the lower-right corner of the computer by the clock. Figure 1: Notification area c01404189.gifIf the DIM icon is in the system tray, you do not need to complete this procedure. Skip to the next solution. Follow these steps to set the computer to run the DIM.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ).
  2. In the Start Search text box, type msconfig , and then press Enter .
  3. On the User Account Control window, click Continue . The System Configuration Utility window appears.
  4. Click the Startup tab.
  5. Select the HP Digital Imaging Monitor check box. If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Reinstall the software to resolve this issue.
  6. Click Apply , and then click Close .
  7. Click Yes to restart the computer.
  8. Attempt the scan again.
Solution two: Populate the destination list You must populate the destination list in HP Solution Center for the Scan To function to work. Follow these steps to populate the destination list.
NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
  2. Click Scan Settings .
  3. Click Scan to... Setup .
    NOTE: It might take several minutes for the list to populate. If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
  4. Click each program to include on the Scan To Destination list. Figure 2: Add destinations c01404190.gif
  5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
  6. Click OK .
  7. Attempt the scan again. Try to scan from Solution Center if scanning from the control panel is unsuccessful.
Now you should be able to scan from the printer

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1 Answer

HP 2410 prints & copies fine but won't scan.


Well if you are able to copy from your printer,it suggests that the hardware is perfectly fine.Its just an issue with the software.May be you are using an old software that is not compatible with the new operating system of your computer.If this is not the problem then try uninstalling and then reinstalling the software.And mind that when to uninstall the software do it completely from the registry,program files as well as add/remove programs.If you want any further support, an online technician from techbuddies can help you for free.For this log on to http://tinyurl.com/m7ghqz

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1 Answer

Lexmark 1270 scans but will not print


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install :
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the sofware asks for the printer connect it and continue

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1 Answer

Scanning function doesn't work


If it copies fine, then it IS scanning. If you are trying to scan to your computer then you will need to open the program and follow the instructions.

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HP OFFICEJET 5610V No scan options


If you get the error while trying to scan with your HP 5610v All-In-One, the easy way to scan from your printer is to click on start, go to Paint and then File, the option "From Scanner or Camera" will come up.. click there and poof - you can scan anything you want and save it where you want... Problem solved!! good luck!!!

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2 Answers

Scanning


My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

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1 Answer

Scanner will not scan to certain programs


Try reinstallying the printer driver, but first remove the printer program.  Then, reinstall everything and try it again.  Unplug and plug the printer in.

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