Having trouble with printer - it appears that the paper isn't moving through the printer correctly and it comes out with the ink all bunched up at the top; this was preceded by the margins coming out all haywire even though I had them correct in the computer.
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Here is what I've found out by trial and error.
Paper Roll Won't Load:
-Usually occurs when the roll is less than 50% full
-Printer will give the error "paper loaded askew"
To Correct This:
- Press and hold Stop until Job Cancel comes up on the
- Press Menu
o Scroll Down until Adjust Printer menu comes up
o Press right side arrow next to OK button
o Scroll down to Manual Band Adjust and press right side
arrow again (or select one of the other adjustments)
- Select Yes and press OK
- Load paper roll - make sure paper is straight
- When asked (printer will beep) select Plain Paper and
- Let paper load
- When printer starts to print press and hold Stop to cancel
- Paper should now be loaded
When all else fails load a new roll.
This would be a temporary solution until the sensor is fixed.
There could be some sort of foreign objects that fell into the paper feed system. Remove the sheets of paper from the printer. Grab a flashlight and look into the feeder for any debris. If you are capable and willing, you may carefully turn the printer upside down so any foreign objects will just freely roll out from the feeder.
Re-seating your cartridges may also help resolve the problem. Remove and properly reinsert your cartridges in the cartridge carrier. Turn off/on your printer to reset it.
open cover - remove the paper roll and do a test print without paper. look if roller mechanic is working, if so, then re-insert paper roll correctly and do a testprint. if no move is detected, then motor or motor drive has problem - service issue.
There is a small thumb screw under the paper guide that has an adjustable stop to hold the paper. If you load it correctly, you should have one on each side to guide the paper into the printer. Also, the machine has either a roller or a bar to hang the labels on, correct? The bar has an adjustable stop to keep the roll from moving around while you print. You may want to setup the media sensor about 1 cm from the left of the printer to make it less subject to this type of error. They come from the factory very close to the edge of the paper to allow for some card printers to work well out of the box. Most people use labels and this is not necessary. I hope I have given you some helpful information.
If it is now printing blank and was working before the paper roll change then you need to flip the roll over and print on the other side of the paper. This is assuming you have the correct thermal paper roll.
There is either a sensor flag out of place, which is usually a small plastic piece, or you still have a small piece of paper stuck some where. Without knowing which machine we are talking about it's hard to say which it is.
The only suggestion I could make may be obvious but my experience has taught me that you need to make sure the paper is installed correctly, especially with double ply paper. We have learned that the yellow receipt copy ply must be attached properly to the green roller so that the double ply paper from the roll feeds correctly through the print roller. Also make sure the double ply roll paper is not loose coming off the roll that feeds to the print roller.