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Horizontal lines in my photos. Nothing on lense: the photo looks fine on the LCD until I look at the history. When I put them on the computer to view-the lines are still there. I have a bran new Kodak Z series easy share camera (2 weeks) has not been dropped or water damaged: all of a sudden the lines appeared (with in one photo- and maybe one minute between the two) I must have set something wrong but the web site had nothing> I took the battery out (didn't work either). A long, but unusefull e-mail from Kodak and 20 steps to take and send them the photos- I just need to talk to someone(they are not available by tech support today) Can you help?

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The symptoms you are describing are indicative of failure of the camera's CCD image sensor. In other words, the camera is defective. This is something you cannot fix yourself. As the camera is only 2 weeks old, you really don't need to be contacting Kodak at this point. Instead, take it back to the retailer that you bought it from for exchange (if an online retailer, email the retailer to arrange sending it back for exchange).

Posted on Jul 04, 2008

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