Question about Maytag Neptune MAH5500B Front Load Washer

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Door lock the door will not lock, i took the front off and and reset the switch, could not tell if it was popped pushed it a couple times re atached the door and no difference, any ideas?

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  • jvavricek Nov 11, 2008

    my neptune w-9 door latch will not lock so the spin cycle does not work

  • Toby Norton
    Toby Norton May 11, 2010

    Have you checked the circuit board in the console? Often you can find a burn mark on the board from a defective door latch. Just remove the 3 screws on the top of the console. It will let the come forward. You should see a circuit board on the right hand size. Look around the middle of the board. If it's burned, you'll need both a new board and a new latch. Let me know what you find.


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Since I haven't heard back on this in over a week, I will assume it's been resolved with the clarification questions.

Posted on Jul 23, 2008

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The MAH5500B Neptune does not have the door latch wax motor so you won't have the R11 resistor burnt...

With that said.. Maytag made the door latch assemby one complete assembly meaning that you cannot replace the micro switches, solenoid, etc. On the older door latch assemblies Maytag broke it down to all of the little parts, ie. 12002535 wax motor, etc. I imagine that this was to reduce the part numbers folks would have to store in inventory...

You stated that the door is not locking? Did you pull on it to verify this? or could the door lock indication be not working?
There are 2 microswitches in the door latch assembly, one lights the door locked light and the second actually tells the control board that the door is locked. It is possible that the door is locked but the door locked light does not come on...

It more than likely could be three things.. The door latch assembly, wiring or control board. I would take Neptune apart so you can have access to the door latch asembly See for step by step photos. Put a volt meter on the solenoid wires and see if you get 120VAC when the door should be locked. If so, then the solenoid coil is probably opened up and you will have the replace the door latch assembly. If 120 VAC is absent then I would check the wiring from the door latch assembly to the control board with an ohmmeter (unplug Neptune to be safe while using ohmmeter) If wire continuity is good then I would suspect the machine control board.

Posted on Jul 05, 2008

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1 Answer

Code od

The OD code should mean that the unit did not detect the door open between your loads. Try to open the door and close it a couple of time to see if it will reset itself. If it doesnt reset, then the problem could be one of three things. The first thing is the door latch assembly itself could be defective. Second problem could be the control board is defective, and is not picking up the code. The other could be the wiring itself running between the door and the control board. There really is no way of testing the control board (which is located in the console itself) or the door latch assembly. BE SURE TO UNPLUG THE UNIT BEFORE REMOVING ANYTHING PLEASE. This unit has 2 lid locks, left and right. I believe to remove the front panel you put a putty knife between the top and front panel, approx 2 inches in from the sides, and pop the two clips. Lift the top up and support in a safe way (if it swings down and hits you in the head, the door locks wont be a problem for a few hours). Check he wiring in and around the lid locks, the top, and where they pass all along the route to the console. The control boards on these units are very expensive to say the least. The part numbers for each part are:

Control Board Assembly: 25001217 Approx $175 US
Lid Lock Right Hand: 25001037 Approx $ 23 US
Lid Lock Left Hand: 25001048 Approx $ 23 US

Here is a couple of pages with diagrams that may help you a little better:

Top and lid diagram:

Front And Cabinet (Note that #14 will be the clips I was telling you about)

Let me know if you have any questions whatsoever. Just take note, that replacing one of these parts on a guess could cost you a lot of money. Pleased try to open and close that lid a couple of times to see if anything changes. And please let me know how it turns out, or if you need ANYTHING at all. Thanks and great luck. Jim

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Warranty? Owner's manual troubleshooting section? Sounds like a bad circuit board, and time for GE technician. I'd ask them for the worst cost repair. You may want to consider a lightly used replacement.

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This was exactly what was wrong with my washer!!!!!!!!!!!!!!!!!!!! Stupid Easy Fix! I would recommend leaving it unplugged until you are ready to undo the plug for the door lock. This was a perfect solution!!

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