This is a software issue, you need to download desktop manager from blackberry site and update your handset firmware online, you should be on a high speed internet to do this,
it will surely work and you can do it yourself at home
I just got the thing why would we have to update anything..This white screen with vertical lines in different colours is an ongoing issue with many BB owners as you can see by getting on the net..its a company problem..This is not caused by anything the useres are doing, It just suddenly happens. They need to get a proper fix to this . Its ridiculous!
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