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Problem for Scanners
Generic problem for all Scanners
Error message
after installing the driver and software, then installing the hardware, when I try to scan I get the error message that says Can not communicate with scanner. cable disconnected or power not on. this is a usb powered device, so the problem is one in the same. all other usb devices I have work, but they have external power supplies, and my digital camera downloads to the computer fine.
Cannon Tech support could not help me. How about You
Cannon Tech support could not help me. How about You
Comments:
Jul 10, 2008
- the software is arcsoft photo studio 5.5, the os is XP home and the device manager recognizes the scanner witch is cannon canoscan lide 90. I can only assume it is a twain driver.they have sent me a replacement due 7/11 I hope it works, as I believe it was a mechanical problem. we will see.
Thank you for the responce
Solution #1
posted on Jul 07, 2008
What is your operating system?
If XP, check your device manager to see if the scanner is being recognized by XP.
What is your scanning software?
Try to use another scan program ( a free demo version should work fine.)
Are you using TWAIN or an ISIS driver? If it is a TWAIN driver, then any Photo editing program should be able to connect ( usuallly!?).
If XP, check your device manager to see if the scanner is being recognized by XP.
What is your scanning software?
Try to use another scan program ( a free demo version should work fine.)
Are you using TWAIN or an ISIS driver? If it is a TWAIN driver, then any Photo editing program should be able to connect ( usuallly!?).
Comments:
Jul 09, 2008
- I am confused. Exactly what model scanner is this?Jul 11, 2008
- Some pc's ( some Dells) have a problem supplying enough power to the USB bus. Some devices may not connect correctly if it loads the bus down. Since XP's device manager sees the scanner, it could be just a bad communication board in the scanner. If the replacement scanner does the same thing, it would be interesting to test the USB bus voltage theory by connecting the scanner to another PC. Hope the new one works ok!!Yes
No
This Problem Also Relates To:
HP ScanJet 4600 See-thru USB 2.0 Flatbed Scanner
HP Scanjet 5590 Flatbed Scanner
HP Scanjet 3400c Flatbed Scanner
HP Scanjet G3010 Flatbed Scanner
HP 9200c Flatbed Scanner
Acer AcerScan 1240UT Flatbed Scanner
Acer AcerScan 310P Flatbed Scanner
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