Question about Scanners

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Error message after installing the driver and software, then installing the hardware, when I try to scan I get the error message that says Can not communicate with scanner. cable disconnected or power not on. this is a usb powered device, so the problem is one in the same. all other usb devices I have work, but they have external power supplies, and my digital camera downloads to the computer fine. Cannon Tech support could not help me. How about You

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  • yupper Jul 10, 2008

    the software is arcsoft photo studio 5.5, the os is XP home and the device manager recognizes the scanner witch is cannon canoscan lide 90. I can only assume it is a twain driver.





    they have sent me a replacement due 7/11 I hope it works, as I believe it was a mechanical problem. we will see.



    Thank you for the responce

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  • 25 Answers

What is your operating system?

If XP, check your device manager to see if the scanner is being recognized by XP.

What is your scanning software?
Try to use another scan program ( a free demo version should work fine.)

Are you using TWAIN or an ISIS driver? If it is a TWAIN driver, then any Photo editing program should be able to connect ( usuallly!?).

Posted on Jul 07, 2008

  • zone48
    zone48 Jul 09, 2008

    I am confused. Exactly what model scanner is this?

  • zone48
    zone48 Jul 11, 2008

    Some pc's ( some Dells) have a problem supplying enough power to the USB bus. Some devices may not connect correctly if it loads the bus down. Since XP's device manager sees the scanner, it could be just a bad communication board in the scanner. If the replacement scanner does the same thing, it would be interesting to test the USB bus voltage theory by connecting the scanner to another PC. Hope the new one works ok!!

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1 Answer

I installed the new Canon LiDE 110 scanner drivers. When I click on the Scan button, it gives the error msg: Cannot Communicate with scanner. Cable may be disconnected. Scanner driver will be closed


I was getting that same error message, every second time I tried to scan something. I had the scanner connected to a USB 3.0 jack. I switched to USB 2.0 jack, and the problem was solved.

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Hi, i have a canoscan lide 25, it's installed, but when push the scan button, nothing happens. but when i open control panel and click test scanner, it works and makes sounds and says test is complete.


What is your OS? Do you have the full featured software installed and set up (TWAIN driver plus the Toolbox including ScanGear CS )? Do you mean the software scan button or the hardware (on the scanner) button?

If you are trying to launch a scan from the scanner, then scan button will only work if the computer has the full software and is running the monitoring program. You also need the default destinations in the software. These are the standard resolution for the scan and the folder to save the resulting file among other things. The full software is available for supported OS versions here: http://usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_lide25?selectedName=DriversAndSoftware#DriversAndSoftware . Test scanning from the computer software as well.

If the problem is at the software on your computer, try a new data cable. If you are using a USB hub, try a direct connection. Scanners require bi-directional communication with the computer and will fail if there is any damage to the USB port, driver or cable. If you can, try a different USB port. If problems persist, disconnect the data cable between the computer and the scanner. Uninstall the Canon software and the driver. Then reinstall and try scanning again. (For Windows OS versions, check the Device Manager to make sure that your USB driver is working. Click Start > Control Panel > Hardware (title varies with version) > Device Manager. If you see a triangle with a red X or yellow exclamation point, try updating the driver.)

I hope this helps.

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Auto detection can not be set as default


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You need to use a Scanning software to use the scanner. Canon offers CapturePerfect 3, using which you scan documents, do rotation, convert to PDF etc. CP3 has option to detect the page size. CP2 is available free of cost from Canon sites. CP3 comes with the scanner.
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Software is installed. If finds new hardware.


There is a set procedure to install the hardware. If that procedure is deviated from then such problems can occur. The drivers should be installed with the device disconnected. Reboot and then connect the device. Allow Windows to detect the device and load its drivers. Then only should you start using it.
Also read the following link:-
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Exact same problem


firstly I hope the model number is correct. if yes try once again the following steps.

disconnect the Docketport from usb. go to device manager and see there devices marked with yellow exclamation mark. remove them and restart the windows.

1. download the driver and install it
http://www.docucap.com/drivers/DocketPORT465_v1_1_4_setup.exe

2. secondly Docketscan application is needed ..download it too and intall
http://www.docucap.com/drivers/DocketPORT465_v1_1_4_setup.exe

now try connecting the dockerport
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So apparently it works if you have the Toolbox installed prior to installing the driver. The driver, Toolbox application and unistall driver can be found at Canon's website. Hope this helps.

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