Question about Dyson DC33 Bagged Upright Vacuum

1 Answer

Hi, We have a brand new Dyson DC33 and the brushbar clutch slips too often when vacuuming any carpet in our house. Bare floors are fine, There are no obstructions with the brushbar, and when I try to stop the brush from spinning by hand, it takes a lot of force to cause the clutch to disengage. It's as if there is too much suction causing the cleaning head to really stick to the carpet causing the brushbar to bind. Is this a defective unit, or it this just a bad design? Thanks for your help. Regards, George

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1 Answer

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  • Expert
  • 146 Answers

Look to see if it has a switch on it that says floor /carpet. as it will raise the head enough for more clearance under it.Don't allow it to keep slipping, it will burn up the rubber band that drives the brush.

Posted on May 13, 2017

6 Suggested Answers

  • 4 Answers

SOURCE: Suction

Might be the hepa filter needs cleaning? This is located in the housing on the side of the cleaner at the bottom (see your manual to find it). It is a big spongy ring which Dyson say you should remove once a month and wash in warm water. Dry off and replace in cleaner when completely dry. I've found this works and the suction is like that of a new machine!

Posted on Dec 19, 2007

yalmer
  • 549 Answers

SOURCE: Dyson Brush Bar Always Spins

Here is some additional info----

http://www.dyson.com.sg/aftersales/Manuals/dc03_absopmanual_sg.pdf

Just copy and paste the obove link and you can see in PDF format a picture guide for your machine.

Posted on Feb 07, 2008

  • 98 Answers

SOURCE: dc11 dyson

I have taken the brush heads off and pulled all the hair out of the small gap between the chrome shaft and the plastic gear housing. Then a small amount of 3-in-1 oil into that gap to lube the internals and just a little through the air intake on the side of the head to clean and lube the seals and it works like new. This lasts about 9 months under high use and the process takes roughly 10 minutes.

Posted on Mar 23, 2009

  • 1 Answer

SOURCE: Dyson has lost suction and loud noise from base(?),

I had the same problem, from right out of the box. Now that I just threw mine out, I see this site that indicates there's a fix for it:
http://ths.gardenweb.com/forums/load/cleaning/msg0415060828462.html

And search for other sites isung "dyson grinding" or similar.

Since I was an early adopter (had one as soon as they came stateside), I did not have the benefit of countless others having the same problem, I just attributed it to a junky design, since so much else about this vacuum was poorly designed, like the seals, hoses, etc.

Give them a call, and good luck! I might rescue mine from the heap and do the same.

Posted on Apr 08, 2009

  • 8404 Answers

SOURCE: Dyson DC 28 Brush Bar spins < 5 secs and then red light activates

Is the machine not turning on? There may be a push button circuit breaker on this machine but I doubt it. I have no personel experience with this specific device. Are you sure you have power going to the sweeper? All guards, filters and shields are in their proper place?

Let me know

a

Posted on Sep 23, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

How to change belt on Dyson dc33


Hi William, it's Jack at Dyson.

DC33 doesn't use a traditional, user-replaceable belt. Instead, the two belts are part of the brush control mechanism, which allows you to shut off the brush bar to clean hard floors and delicate rugs. These belts are engineered to last the lifetime of the machine in normal use.

If your DC33's brush bar isn't currently rotating, please follow each of the steps shown in our online Support guide, to rule out any simple issues: http://www.dyson.com/support/dc33/dc33-multifloor/using-my-dyson-list/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-removing-debris-from-the-brushbar-dc33/removing-debris-from-the-brushbar-dc33

It's also important to make sure your DC33's brush control is set to carpets rather than hard floors:

change-belt-dyson-dc33-mnih3g4zkwkucv5j2ppnmw4z-5-0.jpg

If you still need help with your machine after trying these simple checks, you're welcome to get in touch directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Apr 30, 2015 | Dyson DC33 Multi-Floor Upright Vacuum...

2 Answers

I can't push my Dyson Dc33 on my new carpet..it works backwards ok but not pushing forward?


Hi Fran, it's Jack at Dyson.

DC33 is engineered to work effectively on both hard and carpeted flooring. The cleaner head is engineered to adjust automatically for different floor types and carpet piles. You can also turn off the brush bar for hard floors and delicate rugs, using the brush control on the cleaner head.
push-dyson-dc33-new-carpet-works-1knn0ucrcyiuamdom311flx5-1-0.jpg
I'm sorry to hear you're having difficulty pushing your machine forward on this particular type of new carpeting. If your DC33 worked effectively before the new carpeting was fitted, it doesn't sound like there's an issue with the vacuum itself. However, we'd appreciate the opportunity to take some further details about the issue, and may be able to suggest a resolution. You may also want to consider contacting the carpeting manufacturer directly, as they should be able to recommend the best way of caring for this specific carpeting.

When you have your DC33 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Feb 13, 2015 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer

Brush bar doesn't fit back in


Hi Ryan, it's Jack at Dyson.

DC33's brush bar is not engineered to be removed by the user, and we would recommend using scissors to carefully cut away any hair or threads with the brush bar in place. You can remove the soleplate for easier access: http://www.dyson.com/support/dc33/dc33-multifloor/using-my-dyson-list/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-removing-debris-from-the-brushbar-dc33/removing-debris-from-the-brushbar-dc33

For help replacing the brush bar I would encourage you to contact our experts directly - they may be able to talk you through it. You can reach them by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Nov 06, 2013 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer

Sounds like the beater bar hits the front plastic makes a loud awful noise


Hi Cathy,

Your DC33's brush control is designed to make a ratcheting sound to warn you if something is jamming the brush bar. You should be able to resolve this by making sure the cleaner head is free of any obstructions, and removing any threads or hair from around the brush bar. For guidance in doing this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc33/dc33-multi-floor/dc33-maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-brushbar/removing-debris-from-the-brushbar

This should resolve the issue, but if you're still concerned about the machine after following these steps, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can provide further assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 27, 2012 | Dyson DC33 Animal Bagless Upright Vacuum

1 Answer

Rollers not working


Hi Heather,

I'm sorry to hear you're having difficulty with your DC33. If the brushbar isn't rotating, please run through the steps shown in our online Support guide to make sure everything is correct with your machine:

http://www.dyson.co.uk/support/dc33/dc33-multi-floor/my-machine-is-not-working/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 03, 2012 | Dyson DC33 Animal Bagless Upright Vacuum

1 Answer

Can not select Hard floors


Hi Antony,

From your question, it sounds as if your machine is working correctly. When you select 'Carpets', the brushbar will rotate to agitate trodden-in dirt, debris and pet hair from the carpet pile. However, when you select 'Hard floors', the brushbar is designed to shut off to protect delicate floor surfaces and rugs.

You may find it helps to refer to the user guide supplied with the machine. In case you don't have this to hand, you can download a copy here:

http://support.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc33_uk_manual_260710 pdf.ashx

I hope this helps - if you have any further concerns about your machine, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can provide assistance. You can also find the answers to questions on using and maintaining your Dyson vacuum by visiting http://www.dyson.com and clicking 'Support'.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 08, 2012 | Dyson DC33 Bagged Upright Vacuum

1 Answer

My brush does not turn


Hi there,

I'm sorry to hear you're having difficulties with your DC33. Please check you have your brush control set to 'Carpets', as the brushbar will not rotate when set to 'Hard Floors'. If the brush control is set to carpets, but the brushbar will not rotate when you have the machine reclined into the vacuuming position, we'll need to run through some troubleshooting over the phone with you to determine the cause of the issue, and provide further assistance.

You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 15, 2012 | Dyson DC33 Animal Bagless Upright Vacuum

1 Answer

Just got my dc33... one issue... the dial switch to control btn bare floor / carpet mode doesn't seem holding in it's position when I set to the bare floor mode... it keeps coming back to carpet...


Hi there,

I'm sorry to hear you're having difficulties with your DC33. If you're concerned that the brush control doesn't seem to be staying in position, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to check everything is correct with your machine, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 24, 2011 | Dyson DC33 Bagged Upright Vacuum

1 Answer

Dyson vacuum brush roll doesn't turn


The brushbar should only turn when you meet two conditions:
1) When you step on the front of the machine and pull back on the handle (recline the machine in other words)
2) The dial is set to CARPETS

The brushbar shouldn't turn at all when it is set to the BEAR FLOORS setting.

To rectify the problem - call the Dyson Helpline so that they can refer you to an authorized dealer in your area - the repair dealer will inspect the dial and figure out why the functionality seems to be switched. They'll be able to fix it for you.

Mar 19, 2009 | Dyson DC07 All Floors Bagless Upright...

2 Answers

The beater bar is not spinning.


Hi

The second belt is fitted to the clutch it goes from the motor to clutch.

Not sure how you checked clutch but didnt see 2 belts.

You will need to strip machine down removing brush roller & brush roll housing then you can get at the clutch.

http://dysonmanuals.llc.nu/

May 20, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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