Question about HP Scanjet 5500c Flatbed Scanner

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Black image When scanning a doc, I get a black image the is the exact size of the glass cover plate. No image of doc can be visualized. What do you suggest? Is it worth repairing? Don't use the scanner that much. Am surprised I am having problems. Thanks, Mikee

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  • jday007 Apr 03, 2009

    i have same problem

  • bat1159man May 17, 2009

    Trying an alternate USB cable did not fix the problem for me. Still looking for any assistance and I just posted my problem without having seen this.

  • camperdude May 21, 2009

    I have been using my HP5500C scanner for several years without problem except for the ADF which sucks. It just started producing dark scans. I found this site, but it does not seem to have answers, just folks in the same boat as me.

  • Anonymous May 25, 2009

    Black or nearly black scans--I noticed also that the clear plastic
    "glass bed" you put the doc on is fogged on the inside. Opened
    the unit up and found that one of the scanning bulbs was not
    working. Don't know if the other is working to full brightness,
    but looked like it was. Tried to disconnect the non-working one
    but found the end conectors seemed to be fused on.



    Believe problem is that not enough light to produce an image.
    Need to replace the bulb unit. Suspect not cost effective, but
    don't know yet--source for DIY parts?



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I have an HP 5470c flatbed scanner. It started with partially black scans, and progressed finally to completely black pages. Tried here for answers. Found none. So I opened up my scanner, figured I had nothing to lose. Thought it might be the ribbon cable attached to the moveable tray. Was RIGHT!! Immediately saw a small frayed piece where it was rubbing against the tray. Used some Scotch Long Lasting Tape to re-connect. EUREKA. Problem fixed!!

Posted on Nov 19, 2009

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If you have another USB cable you could try that.

Posted on Jul 04, 2008

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