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Hi Elizabeth. Not all DVD players are able to be made "multi region". The model numbers of DVD players that are multi region have the same model number as a "home" region player. There is no difference in the appearance of the unit. If it was sold to you by a retailer on the understanding that it could be made a multi region, then I suggest you call them ask ask for the code. Quite often, there is a procedure to follow when converting a DVD player to multi region - along the lines of - place the non region disk in the tray and press buttons X, X and X. I know this doesn't answer your question but I hope it gives you an explanation!
Although it may say it's multi-region what that may actually mean is that the unit can be re-programmed to a different region. A lot of DVD/Blu-ray devices allow up to 5 changes of disc region. So it may only be able play one region discs at any particular time.
In most models the unit cannot converted to multi-regions.So it will play only in the specified region in which it is applicable to.But in some unit models there is a procedure to turn the unit to multi region so it can play all region dvd.On all models the procedure to convert the unit to multi region is different.As you have not mentioned the exact model number of your unit.t will not be easy to give exact details.If in case there is a procedure to convert your unit to multi region.
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For clarification, was this home theatre system purchased in North America? If so, in all odds it is a "Region 1" DVD player. To play a "Region 2" video, you will need either a 'multi region' player or one that is designated as a "Region 2"
The system region control is a function of the software on the DVD player. I don't believe there is a way to change the region settings on most DVD players. You can however convert your DVDs with software available online. One program is called "DVD Region & Css Free" and is available for a small price. That is perhaps one way you could approach your problem. Otherwise look for a player that will play discs from other regions.
This DVD home theater system has a defect that is not being addressed by panasonic. The Optical lens and or DVD Motor will give out after 2 to 3 years for no reason. It will start saying "No Disc" and will not play any DVD or CD. To repair this it will cost you £100.00 to £135.00 to repair. An authorized panasonic repair company told me that if I repair this it will last me up to 3 years and I would have to fix the DVD Player again. The dvd player model number is SA-HT70 and the number for the system is SC-HT70. The SA-HT70 is the dvd player that is not reliable. Without warning in 2 to 3 years you will have to repair the optical lens or dvd motor which will not be covered by Panasonic.