Question about Dell Computers & Internet
I just received my laptop from my emplyer last week. I placed a movie in my lap top started watching it last night stopped it and did not take it out of the laptop. I shut down the computer and went to bed. I woke up this morning started my laptop and the DVD kicked in I received a blank screen and could hear the DVD running. the movie did not come up and the screen stayed black. I turned the computer off againa and that is when I remembered that I left the DVD in my computer. The computer came up but I cannot get the door on my DVD to open. I Even took the whole piece out and tried to get it open . Please help!!!!!!!!
Hello dont worry try to get a papar clip straighten it or a needle and fine out one small hole on the cd door or the face of the drive insert it and gently push your dvd will come out - sure
Posted on Jul 04, 2008
The screen is black when you boot up because your laptop is attempting to boot up from the DVD. Dont worry, this is normal. Wait for a while and you should be able to boot into Windows gradually.
Once you are in Windows, try ejecting the DVD normally. If that doesnt work, try what hothawk mentioned. Straighten out a paper clip, or use a needle to insert it into the hole on the DVD door. It will not open all the way, it will just release the catch mechanism. Once the trya is slightly out after inserting the needle in the hole, G-E-N-T-L-Y pull it out manually. After a while, it should release and the whole tray will pop out.
Hope that helps!
If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can.
P.S. - You can rate a solution with one of four ratings as explained under (remember that at times a bit of to and fro dialogue may be necessary to resolve an issue).
Thank you for using FIXYA!
Posted on Jul 04, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 23, 2015 | Computers & Internet
Jul 03, 2010 | HP Pavilion dv4000 Notebook
Sep 21, 2009 | Acer Aspire One AOA150-1784 Netbook
Apr 16, 2009 | HP Pavilion dv4000 Notebook
Feb 25, 2009 | Computers & Internet
Jul 24, 2008 | Toshiba Satelite 5205-S505 Notebook
Jul 19, 2008 | Computers & Internet
76 people viewed this question
Usually answered in minutes!