Question about Dell PC Laptops

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DVD door stuck

I just received my laptop from my emplyer last week. I placed a movie in my lap top started watching it last night stopped it and did not take it out of the laptop. I shut down the computer and went to bed. I woke up this morning started my laptop and the DVD kicked in I received a blank screen and could hear the DVD running. the movie did not come up and the screen stayed black. I turned the computer off againa and that is when I remembered that I left the DVD in my computer. The computer came up but I cannot get the door on my DVD to open. I Even took the whole piece out and tried to get it open . Please help!!!!!!!!
Debbie

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Hello dont worry try to get a papar clip straighten it or a needle and fine out one small hole on the cd door or the face of the drive insert it and gently push your dvd will come out - sure

Posted on Jul 04, 2008

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The screen is black when you boot up because your laptop is attempting to boot up from the DVD. Dont worry, this is normal. Wait for a while and you should be able to boot into Windows gradually.
Once you are in Windows, try ejecting the DVD normally. If that doesnt work, try what hothawk mentioned. Straighten out a paper clip, or use a needle to insert it into the hole on the DVD door. It will not open all the way, it will just release the catch mechanism. Once the trya is slightly out after inserting the needle in the hole, G-E-N-T-L-Y pull it out manually. After a while, it should release and the whole tray will pop out.

Hope that helps!

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IrishDruid

Posted on Jul 04, 2008

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