Question about NorStar T7316E Corded Phone

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T7316E Voicemail issue

Hi
I have moved phone extensions at work, and I cannot access voicemail as I do not know the password the previous occupant had (he has now left the company).

Can you please advise how I can reset the password when I did not know it to start with?

Thank you.

Gillian
gillian.vantebberen@wartsila.com

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  • Aprilhe Dec 22, 2008

    I'm having that same issue! Does anybody know? I've tried our provider, but they want to charge me at least $160 to send somebody out here to "fix it". Rediculous!

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Reset the voicemail password.

Do so by first presing

Function 985 (to view the mailbox number the phone is using)
Function 983
Log: 1020000 (or 120000, 10020000 1st is for 2 digit extensions 2nd is for 4 digit extensions)
Left Button (MBOX)
Right Button (CHG)
Enter Extension
Left Button (RESET)

This should reset the passwod to 0000, the steps maybe a little bit off depending on the software version installed on the phone system, but something like that will fix the problem.

Posted on Dec 30, 2008

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