Question about HP Photosmart C5180 All-In-One InkJet Printer

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I cant scan, but I can print?

Cant find anything in the software to reinstall the scan part just the printer? Any help would be appreciated. Thanks, Diane

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  • Anonymous Feb 12, 2009

    I CAN PRINT FROM THE COMPUTER BUT CAN NOT SCAN OR COPY FROM THE PRINTER

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  • 106 Answers

Hi,

I understand that your mean issue is that "you cant scan", however, for me to assist you better, I just want to know how did you scan? and what did you use? there are actually two ways on how to scan. Also, what is the operating system of your computer?
1. Scanning using the buttom from the printer.
2. Scanning using the SOlution Center installed on your computer.

Meanwhile, ill just post a troubleshooting steps inorder for you to follow.

SOLUTION: SCANNING FROM THE PRINTER BUTTON.

Intro:
Scanning using the printer button without adding the destination list would somehow give you error message "NO SCAN OPTIONS", inorder to resolve that issue,copy and paste this link to the address bar. (note: just go directly to SOLUTION II (Populate Destination List) using that document.)

For windows Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01391654&cc=us&lc=en&dlc=en&product=1153481

For windows XP:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01388134&cc=us&lc=en&dlc=en&product=1153481

Those are the link that normally we followed. It helps a lot, you can jump directly to SOLUTION II (Populate Destination List), make sure that all the options are already added to your control panel printer list.

Please let me know if the document failed to resolve your issue so that i can go ahead and give you another solution.


Thank you so much.

adonscott
HP TECH


Posted on Jul 04, 2008

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