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I think you have a operator error problem. If the duplex is working then there is no mechnical problem have you got 2 sheets to copy then you should still have something on both sides of the paper.
Further investigation would be necessary.
If a paper jam occurs when using the optional lower tray unit, check for correct installation of the upper paper tray.
Always remove all paper from the paper tray and straighten the
stack when you add new paper. This helps prevent multiple sheets of
paper from feeding through the printer at one time and reduces paper
If you need any technical help on printer then you can reach at here
The ADF is the "automatic document feeder". It's at the top of the printer. It's where you place multiple sheets of paper on a tray to get fed into the copying part of the printer. There is either a sheet of paper jammed in there or a piece of a paper stuck in there.
1st question is does it jam on regular plain white paper dbl sided ? if yes it depends on where it jams and what the service jam code is, if no then how thick of color paper is it ( is it within the copier specs ? ). If the paper is within the specs you should set either the paper tray or bypass tray for the correct paper weight in user tools, because it does two things : 1 it slows down the copier speed and 2nd it increases the heat level.