I just got my hp photosmart 7760 printer mailed from newyork and now when i turn it on it says "print cartridge cradle is stuck. please remove jam and press ok." is this something i can fix on my own or do i need to bring it in somewhere to have it fixed?
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You may not see a paper jam.
This may work for you, it has worked for many here I given this advice so gave it a try it could work for you.
Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there. And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping. All The Best: Pineworks
Although the support page of the following link is titled: 'Carriage Jam' this article (with pictures) shows the reader exactly what to look for when the Print Cartridge Cradle becomes stuck. Click here: http://bit.ly/dpui4S
try to move the carriage manually left and right..and then disconnect the power and usb cable from the back of the printer and press and hold down the
power button for 30 sec and then reconnect the cables and try again...open the backdoor and
try to move the rollers in upward direction.Make sure the unit is connected directly to the
I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:
While printing from an HP Photosmart printer, the printer screen displays
Print cartridge cradle is stuck / clear jam and then press OK
The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle.
Follow these instructions to adjust the clutch on the printer.
Disconnect the USB cable.
Press the printer power button to turn off the printer.
Disconnect the power cord from the back of the printer.
Open the top cover of the printer.
Remove the print cartridges from the printer.
Slide the cradle to the right side of the printer.
Locate the clutch on the left side of the printer.
clutch is a flat, white, plastic component that rests just above the
white roller gear wheel. In the HP Photosmart P1000 and P1100 printers,
the clutch is black metal.
Figure 1: Printer clutch
Remove the rear access door from the back of the printer.
Press the clutch firmly towards the back of the printer, while rolling
the wheels in the back of the printer upward two full rotations.
Release the clutch and roll the wheels up two more rotations.
Reinstall the rear access door.
Reinstall the print cartridges and secure the latches in place.
You know, I'm not going to read the other solution. I know 100% FOR SURE, when a cartridge fails, it is dead and there is nothing you can do about it, but there is a good side. HP ink cartridges have a year warranty. Call them and tell them it failed, they'll send you a new one!