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Problems with a new HP Laptop

My husband and I purchased an HP laptop today and there seems to be a problem with it. Internet explorer will close itself for no reason. After I set it up I was able to download Yahoo Messenger and it worked just fine. After that I tried to download Skype and Internet Explorer stopped working. I tried again and had the same result. I thought there might be a problem with Skype, but whatever I attempt to download, I encounter the same problem. I don't know what to do and I would really appreciate some help. Thank you!

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  • Cheryl Whalen May 11, 2010

    I will be happy to help you if you could provide a couple of pieces of information. I have used HP equipment for some 20 years, and stand ready to work through this with you. Could you please tell me what model you purchased, and if there were any special options? Additionally, what are you using to connect to the Internet (wireless, dial-up router, etc.), and what make/model is involved in each piece of equipment? Thank you - I look forward to hearing back!



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Apparently your issue has been resolved, as there has been no additional information posted, and so this issue should be closed. If not, please feel free to post back for additional assistance. Thank you for using and rating FixYa.

Posted on Aug 17, 2008

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