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Go to your phone call history and find the phone number you want to block. Press AND continue to hold your finger on that number until there is a "pop-up" with many options. Select the Block Contact option.
(If you don't hold the number down long enough you may dial that number).
Turn off your Call Diverts option. Its possible that incoming calls are being diverted to a different number. When you try to call your phone does it ring as well? Also check if Call Barring on your phone is enabled. This means that calling your number is bloced. Check with your provider regarding this.
I'm sorry to hear you are not receiving your telephone calls. As I understand your quesiton, you say all incoming calls go directly to voice mail.
I do not have experience with your make or model but I want to try to help you solve this trouble.
I have had several cellular phones that offered a feature called "Answering Machine". When set in "Answering Machine" mode, I could not receive incoming calls. All incoming calls went directly to my voice mail. I learned this when I inadvertently set my phone to use this feature. I turned it off and I started to receive phone calls again immediately.
I can't say this will solve your problem, but I hope it leads you to a solution. I know how frustrating it can be when you depend upon your cellular telephone and it doesn't do as you expect.
I hope this is the answer that fixes your situation. You may have to call your service provider for a resolution.
What happens to the incoming calls? Check that you have not set the phone so that calls are diverted to voice mail or another number. Call your service provider and they will probably be able to send you a "service message" that will reset that.