I have a 6 day old Acer Extensa 5620Z with Norton Anti Virus installed and working.
However, after 2 days, my IE7 slowed down and will not load any website pages. My Norton trial expired, and I installed Avast and it immediately found win32:trojano-1165, a trojan horse that dates back to 2006.
After 2 evenings of working on it and scans of the latest version of several tools, I'm still unable to remove this, completely and my IE7 performance has not improved, thats when it actually works at all.
Currently installed are both Avast Home, which will not update since yesterday, and SUPERAntiSpyware which is completely up to date yet picks up nothing.
Spybot with updates dated 2nd July also finds nothing.
System Restore is currently turned off as ALL restore points under my user profile were infected (and shoudl have been removed when I switched it off yesterday.
I've used MConfig, RunAnalyzer and CCleaner to inspect the startup items and have currently blocked just 1 suspicious entry from an unknown supplier.
Bottom line, it looks like I need to get rid of the startup entry BM299b28c0 which is calling run32dll.exe and references a file called "bcmbclaf.dll,s"
Every time I delete this registry key from the currentversion\run key it gets recreated and using Spybot real time protection engine can see attempts to create this key every few seconds.
Can you please help me? How do I get rid of the remains of this trojan?
AND was it on the preload, an even bigger concern?
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Re: I have a 6 day old Acer Extensa 5620Z with Norton...
I sell Acer laptops and I really doubt that it's on the preload.
That being said, since the computer is only 6 days old, it would save you a lot of time and hassle if you just put it back to factory defaults. I'm not familliar with this particular model but there should be a key or key sequence to press when the computer first starts up to run the recovery. If not, you can use the empowerment tool to burn recovery media; it won't burn how the computer currently is it will burn the factory restore information that you can then use to restore your computer to factory defaults.
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8 out of 10 computers have Norton Anti-Virus installed on their PC. Or you getting message to tell you to update your subscription? If so read on.
Have you notice that your PC is slowing down, or you getting blue screens, is your PC slow to boot, those your PC shutdown really slow. Are you getting pop-ups stating that your PC is infected. These are all symptoms of an out of date Norton Ant-Virus subscription. Even if you have have a current Norton Anti-Virus subscription you may still be infected.
OK, so here is how to fix your PC. First if you do not want to use Norton Anti-Virus anymore you need to remove it. You need to remove it from the control panel add/remove programs. You also need to get the Norton removal tool from Symantec, which makes Norton Anti-Virus. Watch my video from more details. Click here
So now your PC should be running better than before. Remember once Norton Anti-Virus is removed you need to scan it for viruses and then protect it. I recommend and personal use Avast, it is Free for home users and it simply works. Avast does not slow down your computer and it updates everyday with a visual and audio indicators. What more could you ask for. I use Malwarebyte's Anti-Mal wareon-line protection in conjunction with Avast for total protection. You can get that here. Try the free version first and it will get all those infections that Norton Anti-Virus failed to protect. Then upgrade to the Pro version if you need it. Here is the site http://www.malwarebytes.org/.
So now your PC is virus free and protected. What else can you do. I would get Ccleaner from www.ccleaner.com, this is also a free utility that I use. It removes all those temp files and other junk that is slowing down your PC. I do not recommend any registry programs. If you have any those on your PC. You need to remove them, they do not work.
The last thing you need to get is to de-frag your hard drive. I use this one. It is also Free so get it. Click here.
So now you are done and your PC should be a lot faster and better. However if you are still having issues you need to reload your whole operating system. Most people do not have the original CD so you will have to get a professional to do this. If you need help with that you can visit my site at www.adjustservices.com.
I remove viruses for a living and I wanted to share the ways that I remove and protect a PC from future infections.
I have learned that 95% of all computers have some form of anti-virus or anti-spyware preinstalled on the hard drive. 100% of the time it is trial subscription. Which means it will only last 30-60 days. If you do not renew your subscription your PC will eventually become infected.
Here is my plan of action. 1. Go to the control panel and chose software programs. This will show you what is installed. Look for Norton Anti-Virus or Live Update. Norton is the most common installed piece of software that I run into, so let's focus on Norton. If Norton Anti-Virus is not removed completely it will slow down your computer. It will cause your computer to become infected. It will cause blue screens. Believe me I know and I have cleaned hundreds of PCs'. 2. In order to completely remove Norton off your PC. You need click here. This will take you to the Norton uninstall utility page. Pick the version that you have and run it. Reboot your PC. Make sure Norton is removed by checking into the control panel and then go to program icon. This will bring up a list of programs that currently are installed on your PC. Make sure Norton or Live Update is not present. If it is highlight it and click on remove. 3. Now you need to download Malwarebytes, click here. This is a FREE tool that will remove almost any infections that are out there and may be out there. I only use the FREE version and it has created a lot of business for me. Run it and make sure you update it. Then do a scan. A quick scan works most of the time. If any infections are found, just remove and reboot your PC. You should be virus free. If this does not work boot to safe mode and run Malwarebytes again. Your PC should be clean. 4. Now you need good Anti-Virus. I recommend Avast. Again the Free Home version works for me. If you really need the protection go for the Pro version. Click here for a Free home version of Avast. Install, register and reboot. Your PC is clean and you are now protected.
Check out my short video for more info. Click Enjoy R. Walker Sr.
There is a good chance that you have a virus or malware. It does not matter these days what security you have if the door to the web is opened. At the end of this are three links to programs that you should load up and run. The first is MalwareBytes Ant-Malware Tool, another is Avast Anti-Virus 4.8, the third is Threatfire.
Run MalwareBytes first and perform a quick scan, when it finishes, it will ask you to show the results, click on “Show results, all infections will appear in red. Delete everything it finds.
Run Avast and install it, when it asks, go ahead and schedule a pre-boot scan of your entire system. This should get rid of most problems….Now, if you have Norton Anti-Virus, internet security or any of the others, they also be causing some of your problems. They will have to be removed and the only way to properly do that is go to the Norton site and download their Norton removal tool. Run this before installing any other kind of ant-virus. The Avast 4.8 is free to use, just register it once a year, that is all…it will update itself 2-4 times a day to keep its virus definitions constantly updated, you do not have to do anything, it is completely automated and has 7 real time scanners that run all the time.
When your boot time scan is over and you have either deleted or moved the infection to the chest as Avast recommends, now run Threatfire…it will ask you to let it update as will Malwarebytes, do so. Threatfire monitors every web page on the world wide web and lets you know if your tap dancing where you shouldn’t, it will throw a flag up and say abort connection…do so to save yourself from a bad situation. The links are below. http://www.filehippo.com/download_malwarebytes_anti_malware/
Bro, my suggestion is, you uninstall you Norton Anti-virus including the Symantec folder installation then install one that is free but can still perform as good as Norton. I am not saying NOrton Anti-Virus is a bad program but, it is systemic and slows down your computer a bit. Norton is a great product everybody kows that !!!! What i can share with you is that, try downloading AVG free or AVAST home edition for which, if you are connected to your net, they regularly send updates to your computer as long as you are registered and your key is up to date. If your Norton Anti-virus is notactivating, it only means one thing, it's not updated.
remove norton it's a memory hog.
try macphee. Better yet, If your internet provider has security software install that instead.
In adition how much memory does the unit have AND just how old is it?
i would suggest geting a free vision of an anti virus and anti malware quickly www.avg.com this is very important also please contact me directly at email@example.com if you have a malware problem..good luck
Go into Control Panel, then Add/Remove Programs. Wait for the list of all programs to load up.
Go down through the list and look for Norton Internet Security. Remove it. It will take a very long time, sometimes 1/2 hour or more depending on speed of computer. Reboot the computer after it has been removed, especially if/when it asks you to reboot after the process.
After rebooting, go back into Control Panel, Add/Remove Programs. Look for Symantec or Norton's Live Update, remove that as well. Also remove any other Symantec/Norton Anti-Virus or Internet Security programs as well. Then reboot the computer again.
Your computer should be much, much faster now. So now you need a new Anti-Virus program...
I've found in my experience that Norton and McAfee do more damage to some computers than good, besides the fact that they are severely over-priced. I would NEVER install either Norton (Symantec) or McAfee on anyone's computer. Matter of fact, I just had to remove Norton 2008 from a lady's computer today, an old Dell 2400 because her system was too old and slow to run new Norton.
My suggestions for much better anti-virus would be...
- Kaspersky Anti-Virus (search for it on Google, etc)
- Trend Micro PC-Cillin Anti-Virus (search for it on Google, etc)
- AVG Free Anti-Virus at http://free.grisoft.com, they also have more elaborate versions with more protection for a cost.
I personally use AVG on my computers, and my family does as well. It's very effective and gets out viruses that even Norton cannot remove.