Question about Acer Computers & Internet

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I have a 6 day old Acer Extensa 5620Z with Norton Anti Virus installed and working. However, after 2 days, my IE7 slowed down and will not load any website pages. My Norton trial expired, and I installed Avast and it immediately found win32:trojano-1165, a trojan horse that dates back to 2006. After 2 evenings of working on it and scans of the latest version of several tools, I'm still unable to remove this, completely and my IE7 performance has not improved, thats when it actually works at all. Currently installed are both Avast Home, which will not update since yesterday, and SUPERAntiSpyware which is completely up to date yet picks up nothing. Spybot with updates dated 2nd July also finds nothing. System Restore is currently turned off as ALL restore points under my user profile were infected (and shoudl have been removed when I switched it off yesterday. I've used MConfig, RunAnalyzer and CCleaner to inspect the startup items and have currently blocked just 1 suspicious entry from an unknown supplier. Bottom line, it looks like I need to get rid of the startup entry BM299b28c0 which is calling run32dll.exe and references a file called "bcmbclaf.dll,s" Every time I delete this registry key from the currentversion\run key it gets recreated and using Spybot real time protection engine can see attempts to create this key every few seconds. Can you please help me? How do I get rid of the remains of this trojan? AND was it on the preload, an even bigger concern?

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  • Acer Master
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I sell Acer laptops and I really doubt that it's on the preload.

That being said, since the computer is only 6 days old, it would save you a lot of time and hassle if you just put it back to factory defaults. I'm not familliar with this particular model but there should be a key or key sequence to press when the computer first starts up to run the recovery. If not, you can use the empowerment tool to burn recovery media; it won't burn how the computer currently is it will burn the factory restore information that you can then use to restore your computer to factory defaults.

Posted on Jul 03, 2008

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Acer extensa 5620z


Hello,
There are things that you can do to make it run faster.
1. Do a disc clean up.
Click on the Windows Pear or Start > Programs > Accessories > System Tools > Disk Clean Up
Delete all unnecessary and temp files. Restart your computer.
2. Run an anti-virus scan.
3. Defrag your computer. You can find defrag in the same place where you find Disk Clean Up.
4. Update Drivers - you can use RadarSync to automate it to save your time and headaches.
LAST SOLUTION:
Do a complete Operating System Reinstallation.

Let me know if you have any questions or if you need more help.

David

Jun 07, 2013 | Computers & Internet

Tip

How Norton Antivirus Works


Norton has traditional virus detection method like Signature base and Heuristics base detection, with anti-virus, anti-rootkit, anti-malware, anti-spyware etc. Symantec upgrade and releases new and more improved features with its every release. Signature based detection includes searching for knowing structure within executable code, however your computer can be infected with most new virus which signature is not known. In that case heuristics method can be use it can identify new viruses by variation of such code, in files. Malwares are very difficult to detect even for the most new anti-virus software. If you are using Norton Antivirus, you should update its data-base and virus definition every day, so that when you scan your computer, it can detect all possible threats. Some new features like SONAR, it examines the behaviour of applications to decide whether they are malicious. Various things are checked such as if the program create a desktop shortcut or create add/remove programs entry before determining the program is malicious.

Norton insight is a program that comes with the Norton 360. It improves the speed and quality of computer scan. It identifies well known files of client machine and excludes them from constant monitoring and scanning. It only scans unknown and unsecured files. Skipping the already known files helps the scan more impact.

Norton 360 introduced a very effective tool - Norton Power Eraser, it removes threats which standard anti-virus may miss. It cleans up system where malware prevents anti-virus installation. Apart from these, the key technologies of Norton anti-virus software are anti-virus, anti-spyware, anti-rootkit, and pulse-update - provides up-to-the-minute updates that protect against the latest threats without slowing down your computer, firewall software - that can use for mapping and monitoring network.

on Mar 17, 2011 | Computers & Internet

1 Answer

ACER EXTENSA 5620Z Internet connection issues: Connection to


Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below..

Download, Install and Run Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Download, Install and Run Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Make sure to select ALL of the "threat categories" when you install or configure Avira...

You should be in pretty good shape if you run and install all of these programs.

Jul 27, 2012 | Acer Computers & Internet

1 Answer

We have recently upgraded our Norton 360 - it


I wouldn't recommend installing McAfee as this can also slow down machines. Norton is notorious for this. Download AVG free Anti-Virus or Avast Anti-Virus & a firewall such as Zonealarm. Anti-spyware software is also a good idea. Spybot Search & Destroy & Adaware are good. If the computer is in a corporate environment you must purchase the software as the free licence only covers home use. Uninstall Norton when you have downloaded the programs & before you attempt to install the new programs.

Oct 21, 2009 | 2wire Computers & Internet

3 Answers

Acer Extensa 5620Z will not work with more than 2GB RAM??


parrotheadpc is incorrect in stating "you can only have a total of 2048 mb installed".

the 5620Z accepts 2 x 2 GB SODIMM RAM, the machine boots and shows the full 4 GB in the BIOS.

the full 4 GB works with the Ubuntu x64 installer.

Windows XP x32 goes BSOD on startup.

Windows 7 x64 install from DVD fails with same BSOD error.

conclusion: this is a Windows-Extensa 5620Z incompatibility that would require a fix by ACER at the BIOS level.

question: there may be specific memory modules 2 x 2 GB which do work--anyone have it work with Windows?



Oct 02, 2009 | Acer Extensa 5620 Notebook PC

5 Answers

Do I need a Norton-type security for my laptop, or is AVG sufficient ?


Hi,
AVG is more than sufficient for a home computer.
Norton takes quite a lot of system resources and slows computers down dramatically. AVG on the other hand uses 2/3rds less resources than Norton and is just as good.


Reagrds.

Sep 14, 2009 | Acer Aspire 3000 Notebook

2 Answers

I have a virus autoit.jcl can some one tell me how to get it out


you can download Kaspersky at Kaspersky.com for free for 30 days, its the best anti-virus availible. It fixed all my problmes.

May 18, 2009 | Acer TravelMate 2300 Notebook

2 Answers

My Norton anti virus has stopped working and will not activate


Bro, my suggestion is, you uninstall you Norton Anti-virus including the Symantec folder installation then install one that is free but can still perform as good as Norton. I am not saying NOrton Anti-Virus is a bad program but, it is systemic and slows down your computer a bit. Norton is a great product everybody kows that !!!! What i can share with you is that, try downloading AVG free or AVAST home edition for which, if you are connected to your net, they regularly send updates to your computer as long as you are registered and your key is up to date. If your Norton Anti-virus is notactivating, it only means one thing, it's not updated.


Nov 06, 2008 | Computers & Internet

1 Answer

CD/DVD doesn't work lists code 10


I had anoton anti it jam up my op. drive. hp put in 2 new ones unde wart, What I found ot was norton had a bug. they would not help me stated the program was out of wart. I had 296 days left.and all info. from the time I bout it .W hat Idid washed norton out of my sysm. installed McAfee. having no more problems..W.LS. Pekin ill.

Sep 27, 2008 | Computers & Internet

1 Answer

Please completley remove the norton security from my computer...trying to run something comcst says you need to do something to rmove it...please do asap ...thank you


Go into Control Panel, then Add/Remove Programs. Wait for the list of all programs to load up.

Go down through the list and look for Norton Internet Security. Remove it. It will take a very long time, sometimes 1/2 hour or more depending on speed of computer. Reboot the computer after it has been removed, especially if/when it asks you to reboot after the process.

After rebooting, go back into Control Panel, Add/Remove Programs. Look for Symantec or Norton's Live Update, remove that as well. Also remove any other Symantec/Norton Anti-Virus or Internet Security programs as well. Then reboot the computer again.

Your computer should be much, much faster now. So now you need a new Anti-Virus program...

I've found in my experience that Norton and McAfee do more damage to some computers than good, besides the fact that they are severely over-priced. I would NEVER install either Norton (Symantec) or McAfee on anyone's computer. Matter of fact, I just had to remove Norton 2008 from a lady's computer today, an old Dell 2400 because her system was too old and slow to run new Norton.

My suggestions for much better anti-virus would be...

- Kaspersky Anti-Virus (search for it on Google, etc)

- Trend Micro PC-Cillin Anti-Virus (search for it on Google, etc)

- AVG Free Anti-Virus at http://free.grisoft.com, they also have more elaborate versions with more protection for a cost.

I personally use AVG on my computers, and my family does as well. It's very effective and gets out viruses that even Norton cannot remove.

Mar 12, 2008 | Computers & Internet

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