Question about HP DeskJet 932c InkJet Printer

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HP Deskjet 932C printer will only print in magenta

I tried the recommendation of prosoft1 to soak the bottom of the ink cartridge. That did not solve the problem, so I tried the advice from popziv to clean out the accumulated ink in the reservoir to the right under the control buttoms. Nothing has remedied the problem. My printer will still only print in black and magenta. I tried a new color cartridge and that does the same thing--only prints magenta.

Any more ideas--because those suggestions did not fix my printer.

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  • teachrfixer Jul 09, 2008

    All right now--I have the answer to my own (printer only prints in magenta despite installation of new ink cartridge) problem. I returned the new tri-color ink cartridge ("store brand" reconditioned by the big "depot" store) to the store since the box said 100% satisfaction guaranteed. They replaced the defective ink cartridge with another store brand cartridge. That one worked. They stood behind their guarantee, but the cartridge I just purchased is the HP brand. Need I say more???

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I use a small diameter silicone tube tocarefully "prime" stubborn new carts by sucking a drop of ink out ofthe tiny print holes in the printhead part of the cart. Ink can dry at the headand since these carts work by electrical excitation, there needs to be liquidof each color at the holes. Slap a drop of water with your finger on the holesto start easy hesitant ones. Do not get the contacts wet.

Posted on Dec 08, 2010

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