There is a button on the control panel with a marking under it that says "Press and hold for 3 seconds to lock/unlock control". Look for the said button then press and hold it for 3 seconds or until the control lock light turns off. The button is usually the Auto Dry Level button for Kenmore Elite dryers and the Drain/Spin button for Kenmore Elite Washer. Whirlpool Duet Washers and Dryers use the End of Cycle Button to lock and unlock the control.
Sometimes the problem is due to electronic glitch and unplugging the machine for at least 30 minutes may solve the problem. But if the control cannot be unlocked by pressing and holding the button specified above or by unplugging the machine, the control panel electronics may need to be replaced.
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