I assume you are talking about the trackpoint ( red pad between G & H keys? You could have a llok at this site: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4YQKLP The trackpoint is not mechanical in the sense of a ball. If it has failed then you need to replace the keyboard.
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You may have some debris under the trackball. Your best bet is hopefully your device is still under warranty and if it is covered, you may be able to get a replacement from your carrier.
However if you do not have this option....
Go to an online retailer like Amazon.com and you will have to buy a new trackball kit. These are usually inexpensive and come with detailed instructions. You may need a special screwdriver if the trackball your order does not include one.
If you do not want to disassemble your device grab you a box of LCD Cleaning Wipes ($2 @ Wal-Mart). These wipes are electronic friendly and won't damage your device if they are used correctly. First be sure to TURN OFF YOUR DEVICE! Then, take the corner of one of the wipes and roll your trackball with the wipe to spread the cleaner on the ball. Hopefully this will loosen or remove the debris that is causing your trackball to stick. IMPORTANT!!: PLEASE DO NOT turn your device back on until the cleaner is completely dry or you chance damaging your circuits.
I had a similar problem, and the only solution is to change the trackball which cost between $5 & $10 dollars on e-bay. An easy and cheap fix, it comes with the tool to replace the assembly. A kid can do the job
Trackballs are VERY easy to replace! You can take it to your cell phone provider but there is a good chance they will claim the phone is broken.
I would recommend searching on Amazon.com, Ebay, or just googling Blackberry Trackball replacement. They are inexpensive, range from $2 to $10 depending where you look and the quality of the trackball.
I personally have replaced my Blackberry's trackball with a new one off of Amazon. It is very easy to replace. You just need to be careful with handling the trackball due to they are very fragile.
Here is a bunch of replacements you can look into on Amazon:
Youtube even has a few videos on replacing the trackball.
Glad to help you out and good luck with your Blackberry!
If the trackball is not scrolling or even moving in the proper direction this can mean a couple of different things. It is possible that it is just dirty. Yet it is very common that the trackballs can get roughed up over time and a replacement may be necessary. Trackballs are easy to fix and you wont even need to go to your cell phone provider for a replacement (they will probably over charge you, or as you said, ****** you into a new contract).
A few ways to clean the trackball can be:
1. Use something to hold the trackball in place while the other hand uses some sort of rubbing alcohol to wipe the trackball.
2. This is a little more technical but it is VERY easy. Removing the trackball is extremely easy. You can use a simple screw driver to flip off the silver ring around the trackball and simply turn the phone over and tap it a few times to have the ball out. When the ball is out, using rubbing alcohol to simply clean around it. Just be careful... the trackball mechinism is VERY fragile. To replace it, the ball can only go in 2 ways and determining this is very easy, if it goes back in, it goes in, if not, move it. Putting the ball back in requires barely any force. Then the silver ring only goes in 1 way. The three hooks slide right in.
3. Replacing the trackball is the last idea. I have replaced my trackball on my Blackberry once already. You can find replacement trackballs for a cheap price on amazon, ranging from $2-10. You can also find them on ebay or simply googling Blackberry Trackball Replacement. The same way to replace the ball is as I said to remove it.
There are many videos or instructions on the web for replacing or taking out the trackball.
Glad to help you out with your Blackberry device! Good luck!
The silver ring which covers the trackball can easily be removed if you use a small screwdriver to lift it at the outer side of the ring. Be careful here! Like you should be during the whole process as all parts have very small plastic nipple which can break very easy. When the silver plastic ring is removed you will see the inner trackball component which can be removed completely. Before doing this you should carefully remove the silver metal ring that holds the trackball component in its position. The trackball component itself can also be carved. For every direction the ball can roll to you’ll find a sensor wheel. Those wheels are mostly carrying some gunk you should clean them from. Once this is done put everything back together to the place the pieces came from and secure the trackball with the silver plastic ring you removed in the first step. Your BlackBerry’s trackball should be back working now.
YOU NEED TO CLEAN JUST SENSOR WHEELS NOT BALLS ITSELF.