Question about Dell 1720dn Laser Printer

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Dell Printer 1720

"Remove Output" light keeps flashing even though there is nothing in the feeder tray or jammed. I've shut the printer and the computer down and the same light flashes again as soon as it starts back up.
ginger@yergeyandyergey.com

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  • 6 more comments 
  • kwright797 Jul 21, 2008

    My Dell 1720 just started doing the same thing. Is there a fix?

  • dellproblems Aug 05, 2008

    Dell 1720 - When I try to print the Flashing: Remove Ouput light comes one. I have to touch the little square tab on the top right side of the output slot in order to get the printer to print.

  • Anonymous Sep 10, 2008

    I did exactly what you said that little tab I moved it up and it printed just fine...I will have to call dell for a replacement...

  • Anonymous Sep 25, 2008

    I am trying to explain to someone what tab they should be looking for. Is this a button you push or a tab you pull open?

  • bak218 Oct 08, 2008

    the remove output light is flashing have rebooted the computer and the printer no change, the tab for the output tray is broken can the printer work without it

  • Anonymous Nov 12, 2008

    flashing remove output

  • fatima63 Nov 22, 2008

    mY dell printer 1720DN says it has a paper jam but there is no paper jam in printer. Please let me know what I can do, It will not print

  • Anonymous Apr 03, 2009

    I have the same problem. The load output light is flashing. I have removed/added paper. There is no jam. I shut it down and the light starts flashing again when I turn it back on.

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This error is caused by the the flap on the right hand side of the output tray (the tray the paper feeds into once it has printed). It becomes stuck in the up position and sends a false positive error to the printer. One "work around" for this is to tape a quarter to the plastic flap. This keeps the flap in a down position, thus negating the false positive. The other option is to call dell laser printer tech support to get it fixed. <If it is still under warranty>

Posted on Nov 22, 2008

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That little output flap mentioned by others had actually fallen off my printer. It is a bit tricky to get it on. Definitely need a strong light to see what you're doing when you fit it back in. There's a small hole all the way back in the rear-right corner of the output bin, then two little hooks (one facing forward, the other backward). The key thing is that the little piece of plastic that sticks out opposite the big flap slides BETWEEN two little metal pieces. That's the sensor. That little black plastic has to be between there to tell the printer that the output bin is not full and just keep printing.

Thanks to the person who suggested taping a quarter on to the flap to hold it down. Here's what it looks like. Not pretty, but it works.

Dell Printer 1720 - 1f3f0ce.jpg

Posted on Oct 30, 2009

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There is a 2nd sensor that also controls the Paper Jam light. It is located on the paper feed path under the Imaging Drum. Open the front door and remove the Drum/Toner assembly. It should be in a free floating up position. Mine was stuck in the down position and when I freed it the error went away.

Malo97

Posted on Apr 29, 2009

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Just had this happen to no less than 5 printers within two days.

Faulty Paper sensor on top right of the 1720 printer.

Take the top of the printer off, There are 3 screws in the front and one on each side.Take the cartridge out and the sides off. Be carefull when you take the top off due to the wires.
You will see where a red, blue and black wire leads up to the light sensor.
Remove the plastic flange switch and leave it off. Use electrical tape and completely fill in the light sensor area making sure the tape will not fall out.
Re-assemble

Posted on Dec 02, 2008

  • just1vet Dec 08, 2008

    OK, after I posted the fix I found out that the sensor is needed if you do double sided printing. It checks for the end of the paper so it will know when to reverse itself to print on the other side.



    So if you do a lot of double sided printing, I would not suggest this fix.



    If you only do double sided printing on occassions you can still manually do it.

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You may not believe it but out of frustration, I smacked the printer and it completed the printing task. And now, whenever the light flashes, I smack the printer and it completes printing. This is amusing but not acceptable. I will call Dell today. Any other ideas?

Posted on Jul 21, 2008

  • bcspeter Sep 24, 2010

    Does any one the dell P/No. for this flag, I have a few printers where this part is broken and needs to be replaced.
    The lexmark version of this printer uses a different design of part, so no good

    Thanks

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There is a sensor on the right hand side of the tray.  The sensor tells you when the output tray is full.  I have seen on many 1720s the sensor gets stuck in the up position, cause the printer to think the output tray is full.  Most of the time just flipping the sensor up and down a few times will cause it to stop sticking.  Pushing the sensor back into the down position will clear the error.

Posted on May 21, 2009

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The problem is the little output flap could be stuck or the sensor that the flap controlls is faulty... I;m working on one right now... Not sure what the fix is, but it's related to that!

Posted on Jul 22, 2008

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I found another solution that's even easier. It probably has the same caveat about double sided printing, though for me that's a non-issue:
1. Always unplug a printer if you're working on it. 2. Open the right side of the printer. The "right side" if you're looking at it. If you open the front door of the printer where the toner goes, there's two gray plastic flanges. Push those open and open the side - it's on a hinge in the back.3. The gray, steel box that has lots of wires going into it contains the main circuit board. Unscrew the 4 screws holding the cover on and remove it.4. Find the red/blue/black wire bundle coming down from the top cover - unplug that cable going into the circuit board.
Done.

Posted on Feb 01, 2012

  • brian_vincen
    brian_vincen Feb 01, 2012

    I found another solution that's even easier. It probably has the same caveat about double sided printing, though for me that's a non-issue:
    1. Always unplug a printer if you're working on it. 2. Open the right side of the printer. The "right side" if you're looking at it. If you open the front door of the printer where the toner goes, there's two gray plastic flanges. Push those open and open the side - it's on a hinge in the back.3. The gray, steel box that has lots of wires going into it contains the main circuit board. Unscrew the 4 screws holding the cover on and remove it.4. Find the red/blue/black wire bundle coming down from the top cover - unplug that cable going into the circuit board.
    Done.

  • kcsaba88
    kcsaba88 Mar 03, 2012

    Sorry but this is not working.....after printing the 3. page, the printer get in the slow motion, and printing one page take 1 minute :).... Other solution????

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1 Answer

Jam in top 3015d


Sir/Madam

Occasionally, media becomes jammed during a print job. An error in the software program and a jam message on the printer control panel display indicate a media jam. To prevent a jam, see the following instructions:
  • Only print on media that meets HP specifications.
  • Only print on media that is not wrinkled, folded, or damaged.
  • Make sure that the printer is clean.
  • Make sure that the input trays are loaded properly and are not too full. See the start guide for more information about loading input trays.
When adding new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, which reduces media jams

Clearing a media jam


CAUTION: Media jams might result in loose toner on the page. Use cold water to wash toner off of clothes, as hot water will permanently set the toner into fabric. To remove toner from hands, wash hands in cold water.
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
NOTE: When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.


Push the print-cartridge-door release and open the top cover.
Figure 1: Pushing release and opening top cover

3f0c0681-aab8-41b1-8ccc-edbc8d10b083.gif

Grasp the handle of the print cartridge and remove it. Set it aside.
Figure 2: Removing print cartridge


1135f64a-e54d-412a-a38c-2d53092ee8b0.gif

CAUTION: To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until it can be placed back in the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Figure 3: Jammed media most visible


38cea87e-25d6-4cfb-86b2-bbc3d933d279.gif

When the jammed media is removed from this area, replace the print cartridge.
Figure 4: Replacing printer cartridge


47beeaaf-6bbe-4681-9d09-8b877270789e.gif
Press the supporting springs, and close the top cover.
Open the media input tray and remove any media from the tray.

359bf88b-3c84-4de1-861e-08b6fe39b01f.gif
Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the printer.
Figure 6: Removing media input tray


92329010-15d2-4a56-a894-eacfba561eac.gif

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Replace the input tray into the device.
Figure 7: Replacing input tray


141b20dd-a71b-4e53-86c1-b5e589fa0d60.gif

After clearing the media jam, it may be necessary to shut down the printer, and then turn it on again.

NOTE: To add new media, remove all of the media from the input tray, straighten the stack of media after adding the new media, and then place the stack in the tray.
Clearing other media jams
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the printer, grasp the leading edge of the media and pull the media out through the output bin.
Figure 8: Removing jammed media from output bin


b9b1737a-16cc-4bd2-b9a7-77bad78ef641.gif

NOTE: If the printer is shut off before clearing the media jam, turn it on again, and then restart the printing or copying job.
Tips to avoid media jams
Make sure the automatic document feeder (ADF) media lever is in the correct position for the media being used. Slide it to the single-sheet setting (to the right) when scanning on thick media. Slide it to the multiple-sheet setting (to the left) when scanning on regular media.
Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that is used.
Check that the input tray is securely in place.
Do not add print media into the input tray while the printer is printing.
Use only HP-recommended media types.
Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Media jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a copy, scan, or fax job.

A software error message indicates a media jam, and the Doc feeder jam Clear, Reload message appears on the printer control panel display to indicate a jam.
  • The ADF input tray is loaded incorrectly or is too full.
  • The media does not meet HP specifications.
Typical automatic document feeder (ADF) jam locations Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page.
Figure 9: Removing jammed media from input tray


ec9c59d7-7daf-42c3-ba56-dc15042f3605.gif

Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page.
Figure 10: Removing jammed media from output bin


e710c656-d551-4439-940d-878a82196f67.gif

  • Intermediate location: If the page is sticking out of the input tray and into the output area, see "To clear a media jam from the automatic document feeder (ADF)" below for instructions.

Automatic document feeder (ADF) media lever If a thick media is being used, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.
When the copying, scanning, or faxing jobs are complete, slide the ADF media lever back to the multiple-sheet setting (to the left).
Clearing a media jam from the automatic document feeder (ADF)
  1. Using both hands, pull the printer control panel door toward you.
    Figure 11: Opening printer control panel door.
c5ce49eb-752a-4d44-bf67-99b4b9a44cc5.gif

  1. Remove any jammed media. Figure 12: Removing media
0cf6dfd4-a8b2-4153-8e19-52b3105abfda.gif

NOTE: Use only your hands to remove jammed media. Using other objects can damage internal parts.
Make sure that all of the pieces of media are removed, and then close the printer control panel door.
Figure 13: Closing printer control panel door


375c734d-e4be-4fed-b8ec-47628408dd9f.gif

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Feb 13, 2014 | HP LaserJet Enterprise P3015d BW laser...

1 Answer

Dell 1720 printer single-sheet feed stopped working


Pull out the paper that is jammed and continue.

Nov 29, 2012 | Printers & Copiers

2 Answers

All the lights on my Dell 1720 printer are flashing


Try unplugging the printer for fifteen minutes or so. If that doesn't do it then it it your main board. Sorry for the bad news.

Apr 27, 2011 | Dell 1720dn Laser Printer

1 Answer

I have a Dell 1720 printer and a light is flashing to indicate that I need to remove the output, and nothing I do makes the light stop flashing so I cannot print anything.


On the top where the paper comes out is a sensor. There is a flap with an arm attached that passes thru a photo-sensor. make sure the flap is not stuck in the up position and make sure the little arm is not broke off. You will need look very closely

Aug 18, 2010 | Dell 1720dn Laser Printer

1 Answer

I'm having problems with my 1720 Dell printer...the load paper light comes on after one page printing out however I can occassional get it to print if I cancel the job and put paper in the manual feeder...


it sounds like your driver is set to print to the manual feeder OR set to a different paper size (like legal) Check your driver settings under printers in the control panel. (it'll be along the lines of "paper type" or "tray settings" under printing prefrences. Just as a heads up, it could also be the software causing the issue. MS word tends to hijack settings and create problems as well.

CHeers

Jan 05, 2010 | Dell 1720dn Laser Printer

1 Answer

Machine has an error code & won't print. We have no manual.


If the lamp is on solid that is a cancel job or reset printer indicator
If the lamp is blinking (flashing) that is the secondary Jam error meaning somewhere in the paper path is a jam. The lamp shoul dbe blinking in a sequense - that sequence indicates what are of the printer the jam is. So the lamp should blink a number of times, pause then blink the same number again.

1 blink - jam in feeder sensor
2 blink - jam in manual feed
3 blink - jam under toner
4 blink - jam in output are
5 blink - jam in tray 1
6 blink - jam in tray 2 (if present/option)

Sep 03, 2009 | IBM Infoprint 1412 Laser Printer

3 Answers

Hi I get this 250.07 paper jam check mp feeder on Lexmark t644


Please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 09, 2009 | Lexmark T644 Laser Printer

2 Answers

Paper jam ,no paper jam found Dell 1815dn


give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 01, 2009 | Dell 1815dn All-In-One Laser Printer

1 Answer

Bulk feeder keeps jamming


It might be the tray Feeder not placed properly or the printer needs a service if not done in the last six months. Contact to your nearby Repair shop and Service centre.

Thanks
Scott

Feb 06, 2009 | Kyocera FS-4000DN Laser Printer

1 Answer

Paper Jam feeder


Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Aug 14, 2008 | Dell 3100cn Laser Printer

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