Question about Hanns.G Corporation JW-199DPB 19" LCD Monitor

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Re: JW199D and Ubuntu Hardy Heron 8.04

Hi,

I love my new HG and am running it on an AMD64 with Ubuntu 8.04. Generally it works fine but I get one artifact. Periodically I get an apparent random set of horizontal lines. They come and go when the screen refreshes. I thought it might have something to do with the refresh rate settings but no matter what I tried I could not make them go away.

Would appreciate any ideas you have.

Thanks,

E. Travis

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  • 142 Answers

Do you get these lines when you're using any other OS on the machine?

You can download a Live CD for different distros and see if you get similar random lines. www.distrowatch.com is a great source for these.

The other culprits are loose VGA cable connection to your monitor, or loose fitting card on the motherboard (unless it's built in).

If you can't get the lines to go away, then you may want to invoke the 3-year warranty on the JW199D.

Contact info:

Hanns.G Customer Service
Tel: 888-842-6674, Mon - Fri 6am - 6pm PST / PDT.
Email:
webservice_us@hannsg.com

Posted on Mar 05, 2010

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Please kindly rate this solution
Stelios

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