Question about Hoover U5262-900 / U5260-900 / U5266-900 / U5268-900 EmPower Bagless Upright Vacuum
My Empower is just over a year old. Recently I noticed that the brush won't spin on my carpet but if I lift it off the carpet it spins. I tried moving the height adjustment to give it less resistance but it didn't make a difference. When I look under the vacuum and adjust the height dial, I find that the height adjustment platform doesn't change. The nearest service center is 25 miles away so I'm not crazy about driving out there for a part that potentially may not be covered. Does anyone know how I can fix this and/or get the necessary parts so I can do it on my own?
SOURCE: Carpet Height Adjusment
In addition to the tab that contacts the bottom of the slider, there are 2 protusions on the adjustable wheel plate that move through holes in the housing, but only when the handle is tilted to begin vacuuming. The wheel plate has a spring that forces the tab against the slider. As the handle is moved to the upright position, the protusions move back through the holes, taking the tab away from the slider and the wheel plate locks in its highest position. Therefore, the position of the slider has no effect while the handle is upright and locked. Hope this helps.
Posted on Nov 01, 2007
SOURCE: Hoover Windtunnel
Sounds like you have a bad brush roll(48414115), take it out and see the the ends turn freely or not, if not, then replace it. Also check the the slots that the brush roll sits in to make sure they haven't melted. I am assuming that the motor is running, if not, then it may have froze up.
Posted on Feb 28, 2008
therre are usually aprings that hold the brush in position or a spacer thaqt turns when you adjust the height. turn the vacuum over and remove the plate covering verything. make sure your unplugged first. it usually takes about 5-6 phillips head screws. look for loose ,broken or missing parts. make the the roller is taken out and is carefully cleaned of all hair etc esp that just at the edge of the roller where it meets the monting devices. the hair and debris often gets stuck there and once removed works much better. also make sure the belt is not stretched and is slipping on the brush. if it is replace it. good luck.carefully reassemle the parts you removed being very aware of what postiotn everything was in when you took it apart. make sure everything has proper clearance and then test your vacuum. if you find broken or missing parts replace them first ofcoarse.
Posted on May 16, 2010
Actually usually when this happens, it's usually the belt that causes the brush to stop and not the height adjustment. What happens is, over time the belt will get hot, which causes the belt to stretch. Once the belt stretches out, it becomes too long, and will stop the brush from spinning when it feels any resistance to the brushes. This is most likely why the brush is stopping when you put it down on the carpet.
I'm pretty confident that if you replace the belt on your vacuum, this should fix the problem of your brush stopping when it hits the carpeting.
Here's a link to the owners manual for your vacuum that will explain step by step how to replace the belt:
I hope this information was helpful to you. If this did help you solve your problem, please be so kind and rate my repair, or leave feedback for me. Thanks so much,
Posted on May 17, 2010
Testimonial: "that was it, thanks a million"
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