Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum

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Bissell Proheat Shampooer

Need to know how to get the roller assembly and belt back together

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Take off belt cover on the left side of the top cover, turn cleaner over, take out screw from red lock and remove, pull cap and brush roll out, unhook the cogged belt, then you can replace the pump belt thru that opening. Put belt over the pump pulley and stretched to go over the motor shaft. Then check the cogged belt and the cogged end of the pully to make sure that there are cogs, replace belt if there are cogss missing or belt is broke, if no cogs on the pulley, then you will have to replace the pump. Pulley only comes witht he pump.
Bissell Proheat Shampooer - cce5ebf.jpg

Posted on Aug 10, 2008

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Posted on Jan 02, 2017

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1 Answer

How to replace belt on hoover SH40060


You have to remove the roller to get to the belt' look at the face and bottom to find the screws that hold the plate that covers the roller. Take the plate off and look @ the roller, to see where the belt runs. then take the roller out, you should be able to see the pin shaft that comes from the motor,the belt goes around it and over the roller.Be patient putting it all back together,and don't over tighten the screws, they strip easily, Good luck!

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Roller assembly will not go back together


Usually belts do not come off unless something is worn. If your
Riccar is used heavily or is over 5-10 old (depending on use) it may have a worn pivot point or motor mount. Both are inexpensive parts that will wear after years of use. If your belt is over 6-12 months old it may have lost elasticity. The brush roll end cap must be installed in the proper position and the clutch activation lever must be installed properly to work properly. You have a very durable long lasting vacuum but it does need occasional service to work properly. It may save money in the long run to have it serviced by your dealer if it's been a while.

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1 Answer

Thump thump noise


A loud rattling/thumping is usually a broken internal roller support rod. You can check by: UNPLUGGING the vacuum, flipping it over, taking the screws out of the roller brush cover plate and removing the plate. It goes back together the same way. If you are nervous about taking it apart, take phone pics step by step as you go so you can see exactly how it came apart for re-assembly. After removing the plate you will see the belt. Pull the roller forward, it will slide out of it's grooves and come out. Slip the roller out of the belt & shake it. It shouldn't rattle, if it does..it's broken inside. Many parts are available at Walmart. If the belt comes off it just slips back on over a metal pin further in the back-you can see it. Use a flat blade screw driver to slip it back on. Slip the new or old one back unside the belt, then back into the grooves till in place. Then the cover & it's screws. You should be back in business!

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1 Answer

The roller does not spin


Hi schrim8...
Your problem is most likely a broken drive belt.
You will have to remove the vacuum base cover, then remove the roller assembly from the vacumm base to replace the belt.
After you remove the roller assembly put the new belt on the pulley inside the vacuum first, then install the belt on the roller assembly and then reinsert the roller assembly back into the vacuum base.
Reinstall the vacuum base cover.
Please take time to rate me

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There is a very small wheel attached to the motors drive. Belt goes around the motor drive wheel and then around the drive roller assembly

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1 Answer

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Looking at the owner manual, there is no tensioner assembly.
If the motor is fixed in place and not loose, then you either have the wrong belt, or the brush roller is not properly installed, or the brush roller is worn out where the belt goes around the brush roller.

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Bissell proheat turbo 2x upright cleaner -how do I reassmeble?



Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)


Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

Then attach the front cover. It's important to be careful that the hooks on the front cover are inside the side cover holes designed to hold the hooks before trying to tighten the last screw through the tab on top of the front cover. If you aren't careful about this, it's easy for the front cover to be out of position or to break its tab.

Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!

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1 Answer

Belt on motor roller


no only take the bottom off ,there will be three screws,take the belt put in over the shaft of the motor , loop it ,run it over the silver spindle to the brush assembly ,replace the brush in the slot that it came from,the belt now is over the motor shaft running over the spindle ,and over the brush assembly,replace the three screws and you should be good to go.

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It is easier when you also take the top off. Then you can put the belt over the roller and re-install it, then put the bottom plate back on, then turn it over, undo the motor and put the belt on the motor pulley, re-install the motor and put the rest back together. To remove the top, thewre are a couple of scres from the bottom, then from the top, remove the Hoover emblem, there is a screw there to remove and the top will come off.

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5 Answers

Brush roller stopped rolling


My daughters is doing the same thing and the plastic at the ends of the brush bar melted just enough for it not to turn properly. You might want to chech that.

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