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Re: lens/zoom wont come out
The lens mechanism inside of the lens unit is damaged. The fix is to change the lens. You can send the camera to authorized service rep for an estimate. I believe that the cost of service many be close to or even more expensive than replacing the camera.
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This error indicate that focusing ring got stuck or jammed due sand, dust, may be due to external shock caused by dropping the device.
You can gently bump the camera to try to free the focusing ring.
You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move onces or twice then it will stuck again.
Else your camera need to be disassembled to get at the focusing ring at Service Center.
Good luck and have a nice day.
Rating the solution is highly appreciated.
the camera was last on the batteries were either extremely low, or they died and lens could have been kinda off track a little when it happened so it got stuck that way….Put in new batteries and If you lay the camera flat facing up at you and you look down and lens looks a little crooked….Push it slightly in the direction it needs to go to get back on track and when you hear the pop noise it’s fixed. Then when you turn the camera on if it stays on attempt to zoom in and out and the lens will then get back on track…and then TUrn it off and the lens should go back in
You have dirt trapped in the lense mechanism. use compressed air can to blow it out then turn camera off ans slap it into the palm of your hand a few times and turn on again to test if it has cleared. This is not a joke it actually works. Lots of these types of cameras suffer from this problem and I have fixed them using this method. Passed on By a Canon Tech!!! It certainly worked for mine . Be persistent some work immediately others take several goes of blowing and slapping face down
I had exactly the same problem. Lens stayed open, when powered on you get three beeps and nothing. I found when I pulled the lens out a little harder it gave a little click. When I powered on it worked perfectly.