Question about Microsoft Xbox 360 Console
There are 3 possible causes for this:
Anyway, let me know whether you have updated the firmware as thats an easy fix, number 2 and 3, require you to open up the console and the DVD drive.
Let me know if I can help further...!
Posted on Jul 03, 2008
The very first thing, I would suggest you is to check the CD cover, as sometimes labels on CDs prevent tray to close.
If that does not work then do the following.
Remove disc from the tray, make sure the faceplate is on correctly.
The faceplate is the plastic piece on the front of your console.
• Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
• If you find that the faceplate is the problem, please contact Xbox customer support to order a replacement faceplate.
If this does not resolve your issue, please try step 3 and other steps from following link.
If you wish you can also use following link of interactive troubleshooting wizard, which will assist you to narrow down on the issue.
This solution is absolutely free. If your issue is still not resolved, please feel free to ask.
Please rate and give your feedback.
Posted on May 03, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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