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Broadband Speed Using an Orange Live Box, download speed 130kbps! BT Engineers checked their end & it registered 5.1Mb. Tried using Wireless & wired PC's with same result! Reset Box loads of times, phoned Orange loads of times. What's doing it?

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  • forge2000 Jul 05, 2008

    I've changed the wire to the Live Box & I've changed the Filter. The Live Box has also been replaced!

  • forge2000 Jul 05, 2008

    Cable to Live Box, Live Box itself & the Line Filter, have all been changed.

  • forge2000 Jul 08, 2008

    BT checked the line here & it showed 5.1 mb. Thus state the fault is not theirs.

  • pugdog05 May 11, 2010

    Oange gave up on the Livebox & sent me a Siemans Router instead. This initially was giving 3.7Mbps but has now reverted to 130Kbps! I'm using a cable connection & Windows vista Ultimate. The ping shows. Bytes=32. Time+38ms. TTL254. When using a wireless connection on another PC. the figures are similar.


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Ask your service provider for bottleneck in the fiber optic cable or change the cable I assume that your s a leakage or blockage issue with the line to the router.

Posted on Jul 04, 2008

  • Matson Kurian
    Matson Kurian Jul 07, 2008

    Please ask your service provider to change your uplink cable not your internal cables

    I hope your problem is arised from the service cable from the exchange or central hub to your home or office. Most uplink cables are fiber optics and if the connection are not firmly done there will be strength lossage from leakages or short because light rays are tavelling through it - symptom you will get everything but in a low manner according to the distance it will get more weaker.

    The ILEC or the exchange port is opened for your uplink and downlink at 5.1mbps but at your end its coming so weak. Ask your service provider to change the channel or lline to a new one also they can trace out the short or leak with cable testing devices

    Thanks Hothawk

  • Matson Kurian
    Matson Kurian Jul 08, 2008

    Thanks for your follow up can you please tell me about your network/ethernet structure, Are you using usb cable for connecting to the router

    please clarify me that what type of computers and there configuration also kindly let me know how many users are using your connection.

    Important thing you have to do - start->run type cmd enter then on the prompt type ping space your router ip address and enter post the reply result info bytes , time and TTL values

    Are you using wireless or wired connection If you are using wireless any powerful resource such as cordless phone or signal jammers around your wireless range even microwave can distrub or decrease the wireless signals

    Thanks and waiting for your comments,



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