Lines are hooked up correctly, incoming calls ring on both the telephone and the fax machine, the fax never comes through, the fax machine says "no service" ? I have tried resetting everything on the fax, but no results. the fax prints fine. Seems I cannot send a fax out either. I do not have a manual for reference. Daryl
I called the Sharp Electronics Corporation 1 800 237-4277 who put me in touch with service personal. They walked me through the problem. They were very nice, easy to work with, patient and very professional. They resolved my problem at no cost. Great working with them. Daryl Thunder Bay Ontario
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Step by step information at the link below. Brother Fax T96 The F/T
Mode is used to allow the fax machine and the telephones to share the
same telephone line. When a call comes in, the fax machine and all
extension telephones on that line will ring according to the number of
rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call
and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the
telephone line. If someone is sending a fax automatically , the sending
fax machine will transmit a fax tone (a series of beeps every 3
If your fax machine hears these tones, it will receive the fax.
If the fax machine does not hear any fax tones, it assumes it is a
telephone (voice) call and will begin ringing the F/T ring tones (double
ring) for the length of time you selected for the F/T Ring Time. These
tones will only ring on the fax machine's handset (extension or external
phones will not ring). At the end of the F/T ring time the fax machine
will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
If you answer the call before the fax machine(during the ring delay
period) and determine it is a fax, you can transfer the fax to the fax
machine for receiving.
If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91
for New Zealand (remote activation code) on the telephone keypad, wait
to hear the fax machine turn on (chirping sounds) and then hang up.
If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the FaxStart or Start/Copy key on the control panel of the fax machine and then hang up the handset.
If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.
If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.
These machines come with several receiving modes that can be programmed ... mostly by design but quite often ... by accident.
I would check the User Manual for Ring Patterns, Silent Reception and Fax Priority. You can always see or print out the Option Settings of your facsimile. There it will show the exact picture of what the fax must know before answering the incoming call. Does it have Fax Tone Detection? Is it set for automatic answering? Faxback? Polling?
Maybe a power hickup might have scrambled some of the programmed features? Obviously nobody in the location monkeyed around with tha fax buttons, right? By George. Of course not!
Try another phone in place of the fax machine and call in. You may find another phone does the same thing. It's possible there is a high-resistance short on the line. At low voltages during outgoing calls this won't affect anything (or it might occasionally cause some noise). But when your phone rings there is around 100 volts present. When the phone starts to ring, the short causes the phone company's equipment to think you answered and the ringing stops, but since the machine hasn't picked up the call then disconnects. If you have the same problem with a different phone, you'll need to contact your telephone company. They can test the line to determine where the trouble is. If it's in their outside wiring (moisture in the line or other defects), they would be responsible for fixing it. If the problem is in your inside wiring they will probably charge to come out, so they can provide some troubleshooting tips.
If another phone rings in properly, there is something wrong in the fax machine's line connection circuitry. Then you'll need to see about having the machine serviced, or consider replacing it.
For a phone line dedicated only to the fax machine, the process is as follows:
Press Menu/Set, 0, 1.
You will see the Fax Receive window
Use UP and DOWN arrows to change the setting to FAX ONLY
Your fax machine will now answer every incoming call. If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck! Greg
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the next instructions to change the reception mode : 1. Press the [F2] key. “ this key is
located on the left side of the Control Panel next to the key  from the
left side and next to the [Memory Trans.] key from the rigt side ” 2. Press the left arrow key to
select the reception mode “ this key is located under the Display of the Control Panel” 3. Press the [OK] key when on the display is displayed the mode
you want. note:as you sad you want the machine to reaceive
faxes when you are out of the office, so the reception mode [Auto Select] is
the most compaible mode for you. The machine can treat incoming fax messages and telephone calls in
three ways. 1.Manual
Receive - Use this mode if your line is
shared by a
fax machine and a telephone but you wish to answer all calls yourself and decide whether they are fax documents or telephone calls. You must manually press the [Start] key to receive a
fax. The machine will ring continuously until you answer the call, so you have to be near the machine at all times. The Manual Receive indicator is lit when the machine is in this mode. 2.
Auto Receive - Use this mode if you have a dedicated fax line. The machine assumes all calls are fax documents. It will ring once to alert you of an incoming call, and then starts receiving. 3.
Auto Select - In this mode, the machine rings a number of times. You can answer the call while the machine is ringing. If you do not answer the call, the machine automatically changes to receive fax messages.
I always setup my faxes with FAXONLY mode,I set the incomming ring to "on "and ring count to "7".
And check wat is your remote rx number-with that number you can dail it and it will go to fax automaticly.
What you are experiencing is line loss. What happens when you run a phone line to a fax with several items attaches is you lose varying signal strengths. Seems like you should be able to say, ahh a phone line is a phone line. But you are losing one of or all of 3 things. Either you phone line voltage is low, if its not low, your phone line current is low or you are experiencing Decibel loss. All those have to be correct in order for the machines circuitry to pick up the call. It's different dialing out, it just flips a relay to the line, just like you do when you lift your receiver. On receive mode, It is the impulse from the incoming line that has to be correct to turn on the relay. So, not enough voltage, current or ampllitude. no activation of the components in receive mode. I know it's not easy, or cheap, but when fax is important, a dedicated line is always the way to go.
Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.
The sleep mode is only a power save mode. You may not have the machine in the correct fax receive mode. If the machine is on a line by itself it needs to be set to fax only, if line is shared with a telephone it needs to be in fax/telephone, if you share the machine with an answering machine it needs to be in TAD mode, and so forth.
Each time you press the MODE key it will change the receive mode. Most people hit this key by mistake and change the MODE and the unit will not pick up calls. Press the MODE key until you are in the correct mode.
To make sure the machine will print, press reports and then the 1, this will print a help list. If the help list prints you know that the machine works. Then check to make sure the machine is in the correct fax receive mode.
Well... the problem is that you are running two machines on one line. ONE of them has to take predominance.
Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop.
I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly.
That's why we (business machine folk) always recommend a dedicated line for fax service.