Question about HP PSC 1315 All-In-One InkJet Printer
All of a sudden, the scanner won't scan, but the printer and copier function works fine. The error message when scanning says " An error occurred communicating witht he scanning device. Please ensure that the scanning devise is connected properly and try again. Have changed USB port it was plugged into, unplugged it, still get the same message. Can you give me any suggestions? That describes exactly the problem I have; I tried to download new drivers, and even downloaded a patch that was supposed to solve this problem (according to HP), but nothing changed. I am using a HP PSC 1315 All-in-one , it used to scan fine; after uninstalling another software from Kodak, the scanning unit srneds that message (error communicating with the device); copying and printing still work fine
Im very sure that you encountered that message when trying to scaning using the HP Director / HP solution center. Here are the steps that i want you to do inorder to solve the issue.
1. Insert the CD that you used to install the Software.
2. The Window for installation will pop-up, CLICK ON UNINSTALL. (note: make sure that you unplug the usb cable from the back of your computer before uninstalling the SOftware).
3. When done, restart your computer.
4. Re-insert the CD and Click on INSTALL.
The reason why you encounter such problem might have something to do with the corrupted components of the Software installed in your pc.
Thank you so much.
Posted on Jul 05, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 02, 2015 | Brother DCP-1510 Laser Multifunction...
Apr 10, 2010 | HP Photosmart C5180 All-In-One InkJet...
Nov 29, 2009 | Brother MFC 490cw Color Inkjet...
Aug 05, 2009 | HP Photosmart C3180 All-In-One InkJet...
Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer
May 05, 2009 | HP Photosmart C4250 Multifunction Photo...
Apr 01, 2009 | Epson Stylus CX3200 All-In-One InkJet...
Sep 22, 2008 | HP PhotoSmart C4280 Laser Printer
Jul 20, 2008 | HP PSC 1210 All-In-One InkJet Printer
Dec 18, 2016 | HP PSC 1315 All-In-One InkJet Printer
131 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: