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Satellite A215 DVD/CD ROM Drive not working "Device cannot start (code 10)

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  • pauloly Jul 16, 2008

    Toshiba Satellite A215 CD/DVD drive will not work in windows. The Device Manager detail on the Pioneer DVD-RW DVR-17a states "The device can not start (code 10).

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This has been a common windows issue. I'm sure that this will solve your problem. You can go to this link, http://tinyurl.com/toshibadvd, download the registry file and run it. After that, just restart your computer and it should be good to go.

If you're not sure and is worried about security since this is messing with the registry, you can just click on this microsoft link where it explains and gives you detailed instructions on how to manually edit the registry and fix the problem. http://support.microsoft.com/kb/929461.

This is typically the same thing, the first one is just a shortcut on how to do it. Just a reminder, EDIT THE REGISTRY AT YOUR OWN RISK!!!

Posted on Sep 17, 2008

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Posted on Jan 02, 2017

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Gateway dx4200 09 dvd drive will not eject?


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Unable To Eject DVD From DVD-ROM Drive With The Eject
The DVD-ROM drive will not open to release the DVD when the button is pushed on the drive. RESOLUTION:
  1. Shut down the program that you are installing or running that uses the DVD-ROM drive.
  2. Wait 10 to 15 seconds, and then open the DVD-ROM drive by pushing the eject button on the DVD-ROM drive.
  3. If the DVD-ROM drive door still does not open, do the following:
    • Insert a paper clip or small pointed object into the small hole near the button on the DVD-ROM door.
      Gently push in the paper clip until the DVD-ROM door opens.
    • Remove the CD from the drive.
To prevent the DVD-ROM drive from exhibiting this behavior again, follow these steps:
  1. From the Start menu, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click the System icon.
  3. In the System Properties dialog box, click the Device Manager tab.
  4. On the Device Manager tab, double-click the CD-ROM category.
  5. Double-click Toshiba DVD-ROM.
  6. In the Toshiba DVD-ROM Properties dialog box, click the Settings tab.
  7. On the Settings tab, clear the Auto insertion notification check box, and then click OK.
  8. Click Close.

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at end of this instruction set, see link to review more questions/answers,as your issue with CD/DVD ROM will vary .


This document applies to HP and Compaq desktop computers with Windows XP, Me, and 98. Use this document to make Windows and the CD writing software recognize the CD or DVD writer drive. Start at Step 1; do not skip to other sections until Step 1 has been completed. Step 1: Does Windows detect the CD or DVD drive? Use Device Manager to determine if Windows is recognizing the drive:
  1. In Windows XP, click Start , and right-click My Computer . In Windows 98 and Me, right-click the My Computer icon on the desktop.
  2. In Windows XP, select Properties , click the Hardware tab, and then click the Device Manager button. In Windows 98 and Me, select Properties , and click the Device Manager tab.
  3. Click the plus sign (+ ) next to DVD/CD-ROM Drives (or similar) category.
  4. Do the following depending on what is listed in the DVD/CD-ROM drives category:
    • If the CD or DVD drive name is missing , the drive is not being detected by Windows. Close Device Manager and skip to the section CD or DVD drive is not recognized by Windows .
    • If a drive name is shown but is disabled (icon is marked with a red X, c00877300.gif ), the drive has been disabled. Right-click the drive name and select Enable . You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled. NOTE: If the drive cannot be enabled, a required service or driver that the drive needs is not functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers and troubleshoot any problems found according to any error codes in Device Manager. Resetting the BIOS may also resolve this problem.
    • If a drive name is shown but contains an alert icon (an icon marked with an alert symbol, c00877301.gif ), then use the section Using Device Manager error codes to troubleshoot the problem. You may also use the next section Disc burning software does not recognize the original drive to reset the drive configuration.
    • If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons c00877302.gif . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .


here is a link that will give you several other questions and answers to CD/DVD ROM issues.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=11843&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=443069

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Dvd cd rom drive reads code 10 on Satellite A205-S5825 laptop


http://support.microsoft.com/kb/310123 check error code 10:
1. update the driver: go the toshiba website, go to support, provide system info and look for knowledge base info related to your problem and also look for possible driver updates - post the model of your laptop and we'll help getting the page for ya!

2. http://support.microsoft.com/kb/943104/
make sure the device is enabled in windows and in the bios.
also disable any advance features (check with toshiba if you have any.. .and make sure your driver is updated before), lastly play around with the settings (make sure the driver is updated before doing this)

and remember to try one thing at a time, test, then move on to try something else.. be patient and methodic.

post back with your findings!!

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To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
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  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

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Try deleting it in the device manager and then reboot your computer to see if it will detect it, then when it asks, point it to the driver.

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To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
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  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


Another possible CD/DVD issue you may want to investigate

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check that both hard drives are properly attached to the cable and that the power cable is properly seated.

when you say disk did you mean cd rom disks or dvd disks?
does it work in other computers? if it doesnt.. you cd/dvd disks may be the problem
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suggestion.. be more specific when posting your questions.. that way it will be easier for a solution to be provided as your issue could be interpreted in different ways


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