When using Skype (126.96.36.199) on Windows (XP, SP3), my camera (Logitech E2500) turns off after a few minutes. The other person sees my image "frozen" at the time the camera shut off. If I try to turn the...
Skype is very picky about having the latest drivers and you also need to see if your support software ( not downloaded with the Logitech software ) is up to date and functioning OK
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"
In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK
Run through the tabs checking the 'notes' windows for information
The version will be shown on the 'Systems' tab
Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.
Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.
Not working ? - troubleshoot your drivers and software - get your cam working before moving on
Working OK ?
Set your webcam mic as default ( if it has a built in mic
Plug in the webcam
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays
CONFIGURE TO SKYPE
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
Just prior to using Skype reboot the webcam software by unplugging it for a few seconds and do not run your logitech software for a preview, but allow Skype total control
Sep 05, 2010 |