Question about Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker

1 Answer

Error message (?) on display of Kenmore Elite Bottom Freezer Refrigerator

Our fridge is 6 months old. The LCD display panel on the front is now showing "Er dH". There is no mention of any messages in the manual. Where do I find what this means.

The manual given to me says it covers models 795.7765* and 7757*. My model # should be one of those.

Any ideas?

Posted by on

  • 8 more comments 
  • Anonymous Jul 16, 2008

    My Kenmore Elite 795.77572 had an error message ER FF on the control panel. I also heard a very noisy fan from the freezer section. I disassembled the freezer back cover which contains the freezer fan and shields the cooling coils. I couldn't find any problem with the fan, however, there was a lot of ice buildup behind the back cover. After removing all the food, I defrosted the freezer and refrigerator and then reassembled the freezer section. The unit is now quite and running as normal. I am assuming ice buildup was interfering with the fan operation and making the noise.

    There should be some reference to what the error codes mean.

  • levans21 Nov 02, 2008

    My fridge is saying ER IF or maybe it's one F.

    The fridg seems to be off.

  • mlsimeone Nov 23, 2008

    Model 7957554 bottom freezer fridge. Display says "Er" and "dH" Cannot find anything in manual that addresses this.

  • gwenthom Dec 09, 2008

    My Kenmore Elite, Model No. 795.77563600, is displaying the same error code ER FF. Several weeks ago, the fan was making a terrible noise; the repairman I called removed the interior housing to the evaporater unit and scraped out a lot of ice buildup. I have had the unit for 2 1/2 years with no problem until this recent ice buildup. Although the fan is not so noisy as before, there is a change in sound along with this first-time display of the ER FF code. What is a permanent solution? Don't want to be dismantling parts and scraping ice every few weeks!!

  • kboyd12 Dec 21, 2008

    Same error on display panel Er dh - had this frig 2 1/2 years with no real problems. Can't figure out how to troubleshoot this dispay message

  • rcappello Dec 28, 2008

    I have the same error message. It in NOT mentioned in the manual. I have reset the breaker twice, which fixes the panel for a little while, but the message comes back. The frig is not cooling, food is going bad. Please help

  • Anonymous Jan 02, 2009

    I have a problem with the an error message that says Er If. I don't know what it means. My icemaker doesn't work at all but the refrigerator is still working. I can't get water to come out. It did for a while until the power went off in the house. It came back one like normal but then went back to the error message. How do you get rid of the message and return it back to normal? I just had the icemaker completely reinstalled a couple of months ago and now this problem.

  • Anonymous Jan 02, 2009

    I have a similar problem but my error message displays Er If. It went away when the power went out and came back on. Then after a few minutes it went back to this message. I have called for a repairman. We'll see what he says when they actually get here. I have an eight hour window to wait at home for the repairman. 'So much for doing anything that day.

  • Trisha070707 Apr 18, 2009

    My brand new Kenmore Elite (the second one in 2 months). The first one needed a new icemaker but I waited for over a month for the part and then finally told them to come and get their fridge as I had just purchased it.

    They brought me a new one and the same day I got the ER dH message. There is a piece of paper taped to the bottom of the fridge that has a list of error messages and what they mean. However it has been translated into English by individuals that do not really know English. So it's a little meaningless.

    However, when the repair guy came and you won't believe this!...he came the same day I called...he wanted that piece of paper. In the end he had to order me a part...go figure. He said it was the sensor for the defrost to kick in at a certain temperature was the problem.

    My fridge is still empty as I only had it delivered the day before and as of yet did not put the food back in. (I have a spare fridge). I asked him if this was a problem for the operation of the fridge and he says well, I wouldn't overload it with food as you will see the temperature in the fridge drop! What!

    I wonder how long I will be able to live like this...I think I will be calling Sears to come get this piece of junk too. $2,500.00 plus tax in Canada. My spare fridge...the one I was replacing....11 years old...a KitchenAid still works great. He told me this particular fridge is manufactured for Sears by LG. No experience with LG products so I can't comment but if this fridge is an indication then I'm not impressed.

    Hope you all get your problems resolved quickly!

  • Trisha070707 Apr 28, 2009

    Update: After waiting a week; the repairman came with a new part and installed it. It was a sensor for the automatice defrost to kick in. Needless to say; the temperature in my fridge was getting warm. He had to take the whole freezer apart to get at the part; about 1 hour of work. Well, today, 24 hours later the error code is back. ER dH just like before. I called Customer Service to complain and some manager or other is supposed to call me tomorrow. I have lost all confidence in this fridge!



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 15,935 Answers

The Er DH error code indicates the temperature sensor on the evaporator coil did not reach 50 degrees within one hour.
This would indicate the control board did put the refrigerator through a defrost cycle.

This problem could be caused by a defective relay on the control board, a defective defrost heater, a broken wire to the heater, or a stopped up drain on the defrost pan causing ice to form on the evaporator coil.

Before replacing the control board, someone should remove the food from the freezer, remove the freezer drawer, and remove the evaporator cover to expose the evaporator coil, heater, and defrost sensor.
The voltage to the defrost heater should be 120 volts ac.
The defrost heater is part of the evaporator coil and is not replaceable as a separate part.

You can test the operation of the defrost system by pressing "Ultra Ice" and "colder freezer temp" for 3 seconds.
The first time you press and hold the buttons the board will test the compressor, fan, and open the damper.

All displays should be on.

The second time you press and hold the buttons the board will test the compressor, fan, and close the damper.

The third time you press and hold the buttons, the board will turn the compressor and fan off and turn the defrost heater on for around 25 minutes. This would let you know if the defrost system is working.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 26, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Our kenmore elite bottom freezer is making a loud humming noise. It shuts off when door is open..and continues when door is shut. Temperatures are fine, no error message, it rarely it is trying...

Turned off the fridge, emptied the Freezer, used a blow dryer for 20-30 minutes, to melt ice that had built up in vents at rear of freezer.

Cleaned the freezer and least for now.

Sep 13, 2009 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

1 Answer

Kenmore Elite 18.5 cu ft fridge - heavy condensation/ice build up

mam please check the settings of the freezer and the refrigerator settings should be in normal mode and if u find it in normal mode then the problem is here the temperature controler is not responding to cutt off and cutt in the freezer so please check this operation.

Sep 07, 2009 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

1 Answer

1 year old Kenmore Elite Trio Refridgerator not cooling

There are a lot of things that could be the source of the problem... is there no cooling at all going on in the freezer? Is the back wall of the freezer cold? It could be anything from a fan, to the compressor, to the control board... you need a technician.

I would get on the phone with Sears, and explain the continuing problems you have been having, and they may agree to cover service.

Jul 26, 2009 | Kenmore 73503 Stainless Steel Bottom...

1 Answer

Kenmore Elite Trio Fridge - Getting ER F5 error on display

Er-FS error code: Failure of freezer sensor.
I have been finding the fuseable link in the defrost system on these models open preventing the defrost cycle.
This would involve removing the freezer back panel and removing the sensor and fuse from the evaporator.
It's just a plug in.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

May 23, 2009 | Kenmore 73503 Stainless Steel Bottom...

1 Answer

Kenmore Elite Trio

dh means there is a defrost problem with unit you need to repl the controler in evaporator. you will have food loss if not taken care of asap if is under a year old call the tech out there

Oct 14, 2008 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

10 Answers

Kenmore Elite Refrigerator error er dh

Great advice from medeer, I had the same ER DH error code, and my refrigerator began to warm up. I replaced the defrost thermostat assembly part # 6615JB2005H which is located inside the freezer, on the right side behind the white plastic panel. I accessed it by removing the freezer door, all components inside the freezer, and the tracks mounted on the sides of the freezer. Be careful when removing the white panel because a fan is mounted to the left side of the white panel and plugs into the back left side of the freezer compartment.
Found the green technical data sheets under the refrigerator in a small plastic bag near the front.
My refrigerator is 20 months old, just a few months past the warrentee,

Feb 19, 2008 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

5 Answers

Kenmore 795.7731 Fridge warm;freezer cold - Error er dH

I faced the same problem for Kenmore elite Trio Model # 795.77543600 bottom freezer refrigerator. The issue as pointed out by Medeer on, turned out to be the part called component assembly, part number 6615JB2005H. I got this replaced yesterday but for 4 hours I did not notice any cooling... so I thought it did not work.... but then in the morning I notice that the issue has been resolved, the refrigerator is cold and there is no eR dH error message. Thanks to all who shared on this site.

Feb 07, 2008 | Kenmore 73502 / 73504 / 73509 Bottom...

Not finding what you are looking for?
Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker Logo

1,727 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Refrigerators Experts


Level 3 Expert

2536 Answers

Jim Goldsmith
Jim Goldsmith

Level 3 Expert

1906 Answers


Level 2 Expert

184 Answers

Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides