Question about Rival TO600 1500 Watts Toaster Oven with Convection Cooking

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Rival CO605-KS This oven, similar to the 600, bought on 9/2/06, sometimes takes a long time to heat. Other times, it will not heat at all. It may start if set at 450 degrees and on keep warm. Seems only occasinally to start when in the broil mode. Un-plugging when on MIGHT kick it into starting. Other times not. Could this be a thermostat or some type of thermo couple problem? Since the unit is not very old and small appliance repair stores don't often see this unit, I can't get any info on the problem. PLEASE HELP as we use it often. Regards, John in Scotch Plains, NJ

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Good News!
I finally found RIVAL'S 800# when I made a chance visit to the Sunbeam products site. In fact, they have 2 free customer svc. #'s. After speaking with a representative, (actually a very understanding and friendly rep. of JARDIM) and explaining the troubles I've had for almost a year with the product, they have offered to send a new oven-the updated model. Now THAT'S real customer service. Apparently I bought a model that may have had problems.
I think RIVAL does appreciate its customer base. The outcome was more than I expected. But I wish RIVAL would publish its 800 service numbers and the proper company name to call in the information booklet that comes with the appliance.
Thank you, however, for your interest and offer to help.

Regards,
John P. in Scotch Plains, NJ

Posted on Jul 05, 2008

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