I was in a hurry a week ago and shut down my computer (HP Pavilion) while my printer (HP Deskjet 380) was printing the last page of a document. This caused some kind of meltdown in that now the computer will not talk to the printer.
I have tried the following solutions:
Shut down and unplug both computer and printer. Computer seems to think it is sending documents to the printer as it stacks them up in the print window, but nothing prints.
Re-install printer. I get a message saying that the directory needed is unavailable. I assume from this that the printer is fine and the computer has an issue.
I connected the printer with a different computer and it prints just fine.
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Re: HP Printer will not print!
It is really my first time to encounter that particular message that the "directory needed is unavailable". Here are the things that i want you to check.
1. Make sure that you logon to your computer using the Administrator previlege. That way, it will allow you to install and uninstall programs or softwares without any warnings. 2. Try to open the controlpanel>>> go the Printers and faxes>>> then make sure that the HP Deskjet F300 series has a check mark and it says READY. 3. If it doesnt say ready, right click the printer icon and it will give you option "USE PRINTER ONLINE". click on that. 4. Now, try printing a document.
Note: if the issue still not resolve, please give me further informations about the operating system, when you tried to print does it stays on the printing queue?
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Go to control panel
on the computer
Go to printers and faxes or printers
Click on add a printer
Select'Add a local printer' and click on Next
Use existing prot is already selected and
next to that there is a drop down, from the drop down select virtual printer
port or USB port (Usb0001...)
Click on next, and on the next window; In
manufaturer's box select Hp and in Printers box select Deskjet 990c
Then keep clicking next and at last
Try to print any test page and then try
to print envelope
Note: 1. Hp Deskjet 990c is the universal
driver for all hp printers
2. This work around only works in the
case of Windows Xp and Windows Vista not in Windows 7
3. In windows 7, instead of Deskjet 990c,
we can use Deskjet 9800
1. Refresh the Spooler.
To refresh the spooler, Go to Start, and in start search box or Run, type services.msc and press enter.
Now Remove the USB cable from the back of the printer.
Now on Services window, search for Print Spooler.
Make a right click on it and select Stop
Then Again make a right click on it and select start.
Perform the steps Stop---start 3 times.
Once done, close the services window.
Then steps to be done on the printer.
Press the Power button for 30 seconds while the Power cable remains out.
Then insert the Power cable. And power ON the printer, if it does not Turn ON automatically.
If the issue still persists, please post back.
How long ago was it since you last used it? Inkjet and deskjet printers don't like to sit more than a week or two without you printing anything or they dry up. Your cartridges may have dried up on the bottom or the part that the cartridge sits in may have dried up. Take a Q-tip dipped in isopropyl alcohol and dab it a few times. Make sure it's totally try before putting your cartridge back in.
shut down the printer and computer both then on only the pc and cancel allthe pending documents from it then again shut down your pc check allthe wires connected properly then on both printer and pc.it will work properly.feel free for further assistance.