SanDisk Sansa e270 MP3 Player Logo
Posted on Jul 03, 2008
Answered by a Fixya Expert

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Entering recovery mode is not possible

Hello!
As my sansa keeps freezing while refreshing database, i tried to enter the recovery mode. So I turned my sansa e270 off, activated keylock and pressed the rec-button while putting the USB-cable into my PC. But my sansa only says "key locked, system shutdown". What can I do now?

  • seppo1 Jul 06, 2008

    The sansa e270 has a volume button? I changed the volume with the scroll wheel till now. But I haven't found a volume button, yet.

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1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on Jul 06, 2008
ThaMp3Doctor
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Joined: Feb 04, 2008
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Disengage the lock switch, then try this: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

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Sansa e260 firmware

Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.

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Turn it on into recovery mode (Hold + Record Button + Power)
Connect to computer (You should detect a 16MB drive)
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try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works
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Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find.
plug in the Sansa, once it turns on, hold the power button until it turns off then switch the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button on the side until the player turns on with a black screen, saying it is in recovery mode.
Some people have said they had to hold both "Power" and "Record" to make it work.
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Refresh database?

Try this

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.
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Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.
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Hey Do the recovery Turn ur mp3 off lock it and hold rec and on it wiil have u plug in the usb cord and leave it there for 5 min And unlock then it will turn back on its self
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Try updating the firmware of your player. Switch the player to recovery mode (enable hold switch and press and hold the record and power button until you see on the screen welcome to recovery mode) download the sansa firmware updater on the sandisk website and install it to your computer. When it ask to connect the device connect the player and check if there are updates on the player. Also try to format the player it may be the songs on the player is causing the problem.
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Try emailing SanDisk technical support team at: [email protected] And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...
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