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I received a X2gen monitor , model MG19E, from Best Buy warranty service. This monitor was replacement for a previous monitor that went out. I only had the X2gen monitor for just a few months and now it seems to be not working. I called Best Buy and explained the problem. I was told I had to go to the manufacture. I believe this monitor should still be under warranty. Hope you can help me. Thanks, TIM

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It depends. When a company replaces a component that is in warranty with another component, the only warranty that transfers is the remainder of the warranty on the original product. So if I had a monitor with a three year warranty, and it stopped working after 2 years and 11 months, the company replaces it with a brand new monitor. That brand new monitor will only carry a one month warranty because that's all the warranty you had left.

That being said, make sure you let BB know that this was a replacement monitor for one that was under warranty. They may need the original monitor's specifications to look it up for you.

Posted on Jul 03, 2008

  • Kevin Shafer
    Kevin Shafer Jul 05, 2008

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