Question about Computers & Internet

1 Answer

I received a X2gen monitor , model MG19E, from Best Buy warranty service. This monitor was replacement for a previous monitor that went out. I only had the X2gen monitor for just a few months and now it seems to be not working. I called Best Buy and explained the problem. I was told I had to go to the manufacture. I believe this monitor should still be under warranty. Hope you can help me. Thanks, TIM

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,314 Answers

It depends. When a company replaces a component that is in warranty with another component, the only warranty that transfers is the remainder of the warranty on the original product. So if I had a monitor with a three year warranty, and it stopped working after 2 years and 11 months, the company replaces it with a brand new monitor. That brand new monitor will only carry a one month warranty because that's all the warranty you had left.

That being said, make sure you let BB know that this was a replacement monitor for one that was under warranty. They may need the original monitor's specifications to look it up for you.

Posted on Jul 03, 2008

  • Kevin Shafer
    Kevin Shafer Jul 05, 2008

    Could you take a moment to rate this as fixya? Thanks.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

One day when i start my pc there is a whistleing noise from the monitor immidiately i closed when i went to a service agent he changed the EST of the monitor but still some times monitor is not working...


I suggest that you take the monitor back to the original service agent under repair warranty (ask first) as the fault has not been fully rectified.

Sep 20, 2011 | Compaq Computers & Internet

5 Answers

I have an X2Gen MW22U monitor. While using, I heard a heavy static sound, then the monitor went black. I can't get it to work now. I disconnected the wires and then reconnected. Restarted the computer....


You should powercycle the Monitor.
Unplug the printer from the power and press and hold the power button on the monitor for 30 seconds. (It wont show anything)
Try the same again than.

Sep 23, 2008 | Computers & Internet

1 Answer

Monitor screen has 7yellow vertical lines


This is almost certainly a hardware problem. Carefully, try applying some light pressure at the top and bottom of the lines (on the frame). This can happen when the display unit goes bad on a LCD display. If your monitor is still under warranty then you should return it. If the light pressure doesn't fix it then you will need to get a new monitor (most likely). The cost to repair those sorts of things out of warranty are not worth it, it is cheaper to throw away and buy new. Sorry, for your troubles. Best Wishes!

Mar 28, 2011 | Computers & Internet

2 Answers

HP vs19e Flat Panel Monitor. model HSTND-2LO7, product# EN632AA made March 2006. I have no power indication. Checked internal power supply connections and PC mounted fuses. Tested operation with another...


If it's under warranty, then take it back for repair or replacement. If it's not under warranty then plan to buy a new one. Unfortunately, in the modern world, faulty electronics without a warranty on them are becoming increasingly known as "throw away items". This has started to happen with monitors. They call them throw away items because it typically costs just as much or more to have it repaired as it does to replace it with a new one. There are several things that could cause the monitor to go black: Bad inverter, Bad back-lights, Bad throwback (transformer), Bad LCD, & etc. Look for any burned resistors or popped capacitors on the circuit boards also. I've had a few monitors where all I had to do was replace the faulty resistor or capacitor and it worked fine.

Mar 22, 2010 | Computers & Internet

1 Answer

Noisy Hard Drive


Hey nerjake,

If you are in need of service on your computer, you may always bring it into your local Best Buy™ store location for service and repairs. Geek Squad® agents should be able to provide you with assistance under the manufacturer's warranty, as long as you are able to provide proof of purchase. Typically, a copy of your original receipt or Best Buy Performance Service Plan information is all that's needed in order to verify your warranty coverage.

You may wish to back up any important files you need prior to bringing the unit into your local store however, as software and data recovery work is typically not included in most manufacturer's coverage. Geek Squad® agents can always provide you with this service if necessary, but please remember that operating system and data backup services are an additional charge.

Additionally, the type of noise your hard drive is making can often be an indicator of how quickly you should seek assistance. Any kind of grinding or clicking noises made by the hard drive can often be signs of a serious problem, which may require the hard drive to be replaced.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

May 05, 2008 | Computers & Internet

1 Answer

I bought our daughter an HP laptop computer for Christmas year before last. We have taken that computer back to Best Buy so much they know us by name. They claim they have even sent it back to HP twice...


Is it still under warranty?

Would suggest calling HP Customer Support at 1-800-HP INVENT to see what they can do. They will be able to look up the repairs based on the serial # of the laptop.

Most replacements are only offered after 3rd time the same part is replaced.

You could also try Best Buy customer service at 1-888-237-8289.

Hope this helps.

Mar 24, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

58 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

98879 Answers

David Payne
David Payne

Level 3 Expert

14089 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...