I attempted to sync my Zen witrh my computer. But it's been sitting there for hours with the "docked" icon and the "shutting down..." message down at the bottom.
I tried to turn it off manually by holding the power button for several seconds, but to no avail! I need to know what I need to do to/with this thing before I throw it into a got-damn wall!!!!
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The zen need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)
refer to creative.com/support and look up info on your model to see if anyone else has your issue
I believe iTunes may not like to sync with not apple players, but I am sure DRM protection is to blame here. You can try to sync your music with the software provided by Zen, or a program called MediaMonkey, to see if it works. Otherwise, if the music is DRM protected .mp4, you can always burn the songs into a standard AUDIO CD, and then rip the music back to your computer, that way it loses the DRM protection, and should be easy to sync without problems. http://www.mediamonkey.com
When you plug the Mp3 player into 2 computers running slightly different versions of XP, a reformatting occurs which will cause it not to work on one PC or the other. You must reformat your player for the home computer. Actually, you might want to check the firmware also: Go to Creative's website and double-check the firmware - it will also give you the best way to reformat your player:
if you are using a fromt usb port- switch to the back usb. The front ports don't always give the zen enough power. Also- look in Device Manager and see if there is a zen listed there- and if it is does it have a yellow exclamation mark? It may not be the zen that is having problems but your computer.