Question about SanDisk Sansa e250 MP3 Player

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Frozen e260 I've tried everything. . . I reset it by holding down the power button, I took the battery out and put it back in. It just keeps saying 'refresh database'. It's been like this for the last 2 days. What can I do? Oh another thing, it's my sister's, a speedy answer would be great because she comes home Thursday night.

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  • 287 Answers

This may be what you need.

READ carefully before proceeding to ensure it's for your model

LINK

Posted on Jul 03, 2008

  • Dave Jul 03, 2008

    WARNING



    This will DELETE all data/music though

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1 Answer

Nothing but the blue ring lights up


ok..idk if this will work but it might...first turn off the sansa...then turn the hold switch on (it should turn red). hold down the record button on the side of the player..then while still holding that hold the power button down...but keep holding them untill a screen shows up saying something about recovory mode..itll say to plug in the usb..u could do that..idk it that will work..it it doesnt instead of plugging in tthe usb in the computer..wait about 15 seconds after the recovory mode screen shows up and then hold down the power button for about 15-20 sec...then itll go all black (including the blue light) press the power button again like u would to turn it on...and everything should be back to normal..hope this helps...:)

May 04, 2009 | SanDisk Sansa e250 MP3 Player

4 Answers

Sansa disk e 260


I had the same problem with mine freezing. It happened when I kept pressing the back track button (on left side) to go back to an earlier song. It then froze in the middle of a song, couldn't hear the song, the time of the song was frozen, etc., and the unit stayed lit, despite pressing all the buttons. I tried holding down power but nothing happened. I read another person's post that you need to hold it down 15-30 seconds. I did this and it worked, you just have to hold it down until it shuts down, which was about 15 seconds as suggested, could be longer for others.
For me, next time I wont keep clicking the tracks repeatedly, I'll simply go out of the song and back to the song I want through the menu.
Thank you for the good posts. Glad I didn't have to mess with the battery like others....



May 14, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 won't turn on


Here are instructions on how to use recovery mode procedure to make the mp3
player turn on. Do the following steps:
1. Turn player off. Hold the power button down for 20 seconds to make sure
it shuts down then put the "Hold" switch ON. The Hold switch is located at
the top part of the mp3 player.
2. Now hold the "Record" button while you connect it to the computer. Keep
holding it until it finishes installing the new device.

Mar 16, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen screen


You have to reset the mp3. All you have to do is turn it on and hold the power button for about 15 seconds, or until it shuts off itself. And if that doesn't work you can unskrew the skrews at the back and take out teh battery pack for one second, and put ti right back. That way it would reset on itself and nothing will go missing...

Good luck =)

Jan 07, 2008 | SanDisk Sansa e260 MP3 Player

15 Answers

Frozen sansa e260


After calling SanDisk Tech Support, I was told this indicates a corrupted file. To fix the player do the following: (NOTE!!! This will put you into recovery mode and reformat your player and erase EVERYTHING from the player! You will have to reload everything once it's fixed!)
1. Make sure the player is off. If you are in the loop with the SanDisk screen/white screen, press and hold your power button (bottom left corner of player) and hold it until it turns off...may be 30 seconds or so. Lock the player by sliding the button on the top of the player toward the headphone jack so you see yellow/orange to the left of the tab/button.
2. Press and hold the record button on the left side of the player WHILE pressing the power button to turn it on. You should now enter recovery mode. Watch the screen and it'll ask you to plug the USB cable in. A box should pop up on your computer screen (does in Windows XP) that's called "16MB Format." If it doesn't pop up, go into "my computer" and look for this. Double click on it to open it up.
3. With the 16MB Format screen/box opened, put your cursor on a blank part of that screen inside the box and right click to create a new folder. Select "new" and create a new folder and name the folder "sansa.fmt"
4. Close the 16MB Format box
5. Unplug your player and watch the screen. It should soon say "reformatting..." Let it sit and it will finish and shut itself off.
6. Unlock the player by sliding the lock tab on the top of the player to the left so you don't see the orange.
7. Press the power button and turn the player on. Select your language and you should be good to go and ready to reload your music and pics. It worked for me and I hope it works for you! :o)

Dec 07, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Does not work


Doesnt turn on?

Does it say "low battery system shutdown" - If so, the battery may have come loose from the charging contacts. remove the 4 screws on the back and take the battery out and press it back in firmly.

Is the screen blank and does not light up - If so, press and hold the POWER button for 30 seconds to RESET the device. If that doesnt work, try it again.

Otherwise, you can try this generic fix;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.



Best of Luck.

Please RATE my solution at the bottom.

Nov 28, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

E260 frozen


i'd just unscrew the back to take the battery out and put it back in to reset everything

Nov 18, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Frozen screen says: refresh database


tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

Oct 21, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260


Try holding the power button for 20 seconds to hard reset the device. Then try turning it back on. If that doesnt solve it, youll need to do the following. Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Sep 24, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa E260


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Mar 25, 2007 | SanDisk Sansa e200 MP3 Player

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