Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 Carriage jam error - can I remove the covers

I recently moved and just unpacked my HP7410 - it's been in storage for a few months... I get the carriage jam messsage... I open the cover to address the problem, and find that a mouse has built a nest in that area!?! Any suggestions on how to get better access to the area under on the right side so that I can do a more thurough cleaning??

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>try to turn printer off and unplug the power cord
>try to open carriage access door
>try to move the carriage left to right if it freely moves then try
positioning the carriage to the center portion
>once thats done. try to plug the power back and turn on

Posted on Jul 03, 2008

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I just changed the (2) ink cartridges in my HP PCS 1610 All-in-One HP printer and now get an error message "CARRIAGE JAM - OPEN DOOR. CLEAR CARRIAGE JAM, AND THEN PRESS OK." I don't see any jam...


Have you tried moving the carriage to see if it really is jammed? Maybe you haven't put the levers down properly on your new cartridges....remove them, see if the carriage slides, then refit them and check the carriage again. You wont visually 'see' a carriage jam,; you have to try moving it. By the way, if it doesn't move, DONT force it to try and overcome the jam try and reason out why it doesn't move.
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Stylus CX9400 Photo Printer: paper jammed inside printer...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

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If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

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  3. Press OK to clear any messages on the display screen.

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How old is this device?

Turn the power off, then back on. Do you get the error straight away?
If so, open the cover and check for obstruction near the printheads.

If no obvious blockage, the power off / on again and when the carriage starts to move, pull out the power lead to stop the carriage moving.
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If it moves with a fair bit of resistance, then try a small amount of lubricant on the printhead carriage rail.

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Please follow the steps mentioned in this link below:
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Paper jam


Solution
Step one: Remove any lose paperRemove any lose paper from the paper tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the product
  1. Remove the paper from the paper tray.
  2. Press the power button (c00636182.gif ) to turn off the product.
  3. Disconnect the product power cord from the electrical outlet.
  4. Remove the rear access door. Press the handle to the right, and then pull out the door.
  5. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
  6. Replace the rear access door.
  7. Load paper in the paper tray.
  8. Reconnect the product power cord to the electrical outlet.
  9. Press the power button (c00636182.gif ) to turn on the product.
  10. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.
Step three: Open the top cover and clear the jamIf the paper jam cannot be removed from the back of the product, try to remove it from the front.
  1. Remove the paper from the paper tray.
  2. Press the power button (c00636182.gif ) to turn off the product.
  3. Disconnect the product power cord from the electrical outlet.
  4. Raise the product cover, remove the paper jam from the front of the product, and then lower the cover. CAUTION: Remove the paper jam carefully because it is possible to damage the printer when removing paper from the front.
  5. Load paper in the paper tray.
  6. Reconnect the product power cord to the electrical outlet.
  7. Press the power button (c00636182.gif ) to turn on the product.
  8. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.
Step four: Make sure that the carriage can move freely
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Raise the cover and try to move the carriage from side to side by hand. 1 - Carriage holding ink cartridges
  4. If the carriage does not move, the product needs to be serviced. If the carriage does move, proceed to the next step.
  5. Make sure that the ink cartridges are locked into the carriage and have not come loose. Make sure that there are no obstructions under or around the carriage to prevent it from moving.
  6. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and to the right.
  7. Close the product cover and reconnect the power cord to the back of the product.
  8. Press the power button (c00636182.gif ) to turn the product on.
  9. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

Oct 22, 2008 | HP Office Equipment & Supplies

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