Question about Creative Labs Zen Digital Media Player

1 Answer

Zen cannot be turn on!!!

I tried to do all the solution which are push the reset button and switch it on while hold on the play/pause button..still didn work!i jus bought zen 8 g..haihhhh..the computer n charger didn detect my zen at all..what should i do???

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  • peace_4u89 Jul 10, 2008

    umm..ive done dat..hoho stil not workin..

    thnx anywy!


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1 Answer

Mive did this. I left it in the computer for around 10 hours (the computer didnt seem to regonize it, but it still atttempted to charge) Then try and turn it on. It should work?

Posted on Jul 06, 2008

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1 Answer

The screen froze and keypad just wouldn't work. How to restore it?


1 Turn off your player.


2 Press and hold the Play/Pause.Continue to hold the Play/Pause button until you perform Steps 3 and 4.If you accidentally release the button, start the procedure again.


3 Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. The reset button for the ZEN Mozaic is located on the left side of the player, with the menu buttons facing you.


4 Slide the On/Off/Lock switch towards the power button and hold until the display lights up. The Recovery Mode screen appears, and four menu items are shown: Clean Up, Format All, Reload Firmware and Reboot.

From here you should be able to choose to reload the firmware.

Mar 02, 2011 | Creative Labs Creative Technology Zen MP3...

2 Answers

Hi, My Creative ZEN has frozen up. When you switch it on a 'rebuilding' screen is displayed and once that has run its course the last song that was playing is displayed as playing but does not play &...


First of all, I hope you mad a backup of it's content, becouse there is
no other way, it need to be fomated from it's service menu.

1. Make sure bthat your Zen is turned off and has a full battery.
2. Press and hold the Play/Pause button and Back/Options button simultaneously.
3.
The Recovery Mode screen appears when the player, and three menu items are shown: Clean Up, Format and Reboot.
4.
Format your ZEN and then do a clean up.
5. When done reboot.
6. Hook it up to your computer an reflash to the latest firmware, you can download the tool here to flash your firmware:
http://ccfiles.creative.com/ManualDn/Applications/PDE/10398/0x8CCCF7FC/CT-RT_PCAPP_2_00_05.exe

Jul 28, 2010 | Creative Labs Zen Touch MP3 Player

2 Answers

I'll begin by saying that this is an 8GB Creative Zen MX, and NOT a 16GB, but I believe the solution may be the same. My zen will not turn on, or connect to my computer. This happened just yesterday...


Hi.
just pressing the reset button is not enough.


Try this:


1. To reset the player, gently insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play/Pause button while powering on your player.

3. When the player displays the Creative logo, release the Play button.



Depending on the model you can also use following procedure:
1. Remove the battery.

2. Move and hold the Power button to the Power On position and re-insert the battery to the Zen Vision. Hold the Power button until the Recovery Mode appears.

Nov 04, 2009 | Creative Technology Zen MX Black (8 GB)...

2 Answers

It wont Work :(


I would try to get into the recovery menu and see if you can run a clean up first (a clean up will not erase anything on the player).
To access the recovery menu
1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole underneath your player, beside the data/power connector. Keep on holding the Play/Pause button while you release the Reset button. The Rescue Mode screen will then appear.
4. After the recovery mode has started, release the Play/Pause button.

Again if you can get into this menu, try a clean up first to see if that resolves the problem. Clean up should be the first option in the menu.

Apr 08, 2009 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My Creative Zen Touch is frozen. When I hold down the "Menu" button, the screen does not change. When I connect to the computer and attempt to run Creative Mediasource Organizer, I get a message that the...


I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip.
Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button.
I would try a "clean up" first, as this is less intrusive and will not erase data.

Mar 27, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

Player wont open; is reformat possible?


you have to get a toothpick and then stick it where it says restart.
then it should work =]

Oct 06, 2008 | Creative Labs Zen Digital Media Player

4 Answers

My Creative Zen has a white screen but syill plays music


http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Sep 19, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Zen frozen on one screen even after I've restarted it.


hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Creative Zen V Plus MP3 player not working


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Sep 09, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Wont turn on but lights are on


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Jun 03, 2007 | Creative Labs ZEN V Plus MP3 Player

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