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Can't get Blu-Ray Disc to work on my PS3 - Televison & Video

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Called Sony help line, they fixed it for me.

Posted on Jul 03, 2008

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My ps3 wont read the disc


First you should try getting a blu ray disc cleaner. This will clean the lens and let you know if it is dirt is on the lens causing the disc not to read. If this does not work they you will need the blu ray lens replaced.

Blu ray lens cleaner

Mar 25, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

On my ps3 80gb system, the disc never spins up. I don't have a problem replacing the part myself, but I don't know what part to order. can you help. Thanks! Mike


Hi there, the PS3 blu ray is a bit of a complex device. Basically the way it work is before the disc is even spun the laser reads and detects what kind of media is inserted into the PS3. As you are saying the disc is not spinning there are 2 possible causes for this.
1. The blu ray lens has gone and is unable to read blu ray discs, hence the disc does not spin as none is detected.
2. The actual motor that spins the disc has gone. This is a much more unlikely reason, the blu ray lens is a common problem on the PS3.

As a shot in the dark you could try a laser lens cleaner but make sure it is suitable for blu ray. If this does not work you are going to have to purchase a new blu ray drive. You can get them for around £70 on ebay but you need to make sure you get the right one. Check your PS3 model number and google it to find which drive you have.

Hope this helps and thank you for using FixYa

Sep 12, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

My ps3 will not read my disc sometimes and other times it will read it but it will not work


The disc may be quote, "Corrugated", hence the laser is having a hard time following mis ~ aligned structural pattern. Try to use a CD ~ Lens Cleaner. :)

Apr 02, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My new 3.15 ps3 won't play blu-ray but will play everything else no problem. no problems to play games or to play normal dvd's. When playing a blu-ray the UNIVERSAL part at the start of the movie plays...


f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.

If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.

Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.
For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.

Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.

If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.

Here is the Disc Troubleshooting support page mentioned above:http://playstation.custhelp.com/app/answ…

**EDIT**
Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/

**EDIT**
Okay, here is your Disc Troubleshooting page for the UK:http://faq.en.playstation.com/cgi-bin/sc…

Mar 27, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Will Not play the Blu-Ray disc


Silly anti priacy stuff. Doesnt even stop the pirates...

You just need to get the update, through it on a usb stick and update your ps3. Here is a link to the update and instructions. Hope it helps.

http://www.us.playstation.com/Support/SystemUpdates/PS3/pc_update.html

Dec 05, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 80GB not spinning DISC


the PS3 sony Blu-ray drive is very sensible..you should check the drive sensors first...
Could be a defective motor that´s not spining the disc...
would be very nice to test another blu-ray laser unit...connected with your blu-ray controller board...and you wil find if the logical blu-ray board is ok..or dead..So you must have a hardware to test and prove a second opinion !!!
Good Luck !!!

Sep 10, 2009 | Sony Playstation 3 (PS3) Console

4 Answers

Disc reading


Seems to me that your BluRay drive died.. time to call SONY and schedule a repair.

May 06, 2008 | Sony Playstation 3 (PS3) Console

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