My Screen Turns White After Every File Transfer. Please Help
I have bought a Sansa e260 today and every time I transfer my music to it the screens goes wither white or like all staticky. Is this because I am transferring the files from windows explorer? Do I need a special program to transfer the files?
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Re: My Screen Turns White After Every File Transfer....
Your problem has nothing to do with using Windows Explorer - your mp3 player is a lemon.
These are the most common methods for recovering Sandisk's Sansa Mp3
Players. I have been almost universally successful in recovering Sansa
players using one or a combination of these methods. These methods do
not work if you are having synchronization or music format issues -
they are for recovering a player that will not power up, freezes,
flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the
computer and open Windows Media Player. Click on the Sync tab. Pull
down the drop down menu underneath the Sync tab by moving your cursor
over the Sync tab and left clicking on the little black arrow
underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary
slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware
upgrade from Sansa - it updates the firmware and erases every song in
the player all at once. Note: this method doesn't work if already have
the latest firmware. Go to this website and click "Firmware Updater" to
find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off,
hold in the volume + button, and reconnect the player to the computer
while holding the volume + button in. Keep holding the volume + button
for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says
Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods
to get them to work properly. Disconnect your Sansa player BEFORE
shutting down your computer. -Tha Mp3 Doctor
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First you need the Sansa Media Converter, which you can get here.
To transfer videos and photos on your Sansa using the Sansa Media Converter, please follow these steps:
1. Click on the "Add Media" button on the upper right corner of the Sansa Media Converter window.
2. In the "Open" dialog box, locate the photos or videos that you want
to transfer to your Sansa. Please read the supported file formats in
the "See supported file formats" link in the Sansa Media Converter
3. Click on "Open" to add the photos or videos.
4. Click on the "Convert" button to transfer them to your Sansa in a supported and appropriate format.
or formatting it and starting over, see if that helps
easy way to format
1.Shutdown player 2.Hold Rec button 3.Turn player on 4.Plug your player into the PC 5.Go to My computer 6.Find a Icon named 16Mb Format 7.Open that and make a new text file 8.Name it sansa.fmt 9.unplug player and it will say Formatting..... 10.when its finished it will reset , or shut off, when its done turn it on and see if that helps
p.20 of manual:
Sansa Media Converter software lets you convert photos and videos as appropriate,
and then transfer them to your Sansa player. Sansa Media Converter offers
features such as cropping, rotating, and resizing before transferring them to your
player as well as the ability to transfer photo and video files to your microSD card.
Refer to the Sansa Media Converter software for file formats supported.
To transfer photos and videos to your Sansa player, follow these steps:
1. Connect the Sansa player to your computer.
2. Select Converter using Sansa Media Converter on initial connection.
3. Click Add Media to select photo or video files to be converted.
4. The Sansa Media Converter will store all converted files in My Album. Click
the Album Name box and type in the name you want.
5. Click to start the conversion process. A status box will appear
showing which file(s) are being converted.
After calling SanDisk Tech Support, I was told this indicates a corrupted file. To fix the player do the following: (NOTE!!! This will put you into recovery mode and reformat your player and erase EVERYTHING from the player! You will have to reload everything once it's fixed!)
1. Make sure the player is off. If you are in the loop with the SanDisk screen/white screen, press and hold your power button (bottom left corner of player) and hold it until it turns off...may be 30 seconds or so. Lock the player by sliding the button on the top of the player toward the headphone jack so you see yellow/orange to the left of the tab/button.
2. Press and hold the record button on the left side of the player WHILE pressing the power button to turn it on. You should now enter recovery mode. Watch the screen and it'll ask you to plug the USB cable in. A box should pop up on your computer screen (does in Windows XP) that's called "16MB Format." If it doesn't pop up, go into "my computer" and look for this. Double click on it to open it up.
3. With the 16MB Format screen/box opened, put your cursor on a blank part of that screen inside the box and right click to create a new folder. Select "new" and create a new folder and name the folder "sansa.fmt"
4. Close the 16MB Format box
5. Unplug your player and watch the screen. It should soon say "reformatting..." Let it sit and it will finish and shut itself off.
6. Unlock the player by sliding the lock tab on the top of the player to the left so you don't see the orange.
7. Press the power button and turn the player on. Select your language and you should be good to go and ready to reload your music and pics. It worked for me and I hope it works for you! :o)
Sounds like you have a few different problems, thankfully its easy to resolve.
Run the recovery tool from the SanDisk website, select FORMAT when prompted.
Best of Luck.
(this only works with non Rhapsody devices, annotated by an 'R' or the word Rhapsody on back)