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Posted on Jul 03, 2008
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I bought a new GE microwave today at Walmart. We plugged it in, the lights are on. It clicks like it is trying to come on but will not start cooking.

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William Miller

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  • GE Master 9,179 Answers
  • Posted on Jul 13, 2008
William Miller
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Joined: Sep 15, 2006
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Your best bet is to exchange it. They should have a 30-day exchange.

I would suspect the door or chassis is out of alignment , keeping the door latches and switches from working properly.

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Light Stays ON Inside - GE JE2160

It may be a stuck relay on or other problem on the control board.

We repair these on a regular basis for customers nationwide with our guaranteed $39.95 service.

It's possible but not likely that you have a bad door swith or door switch mount.

If you or a friend decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and
disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

Please write back with more details if you need further help.

We're happy to help and we appreciate your thoughtful rating of our answer.
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If it's under warranty, I would contact GE Customer Service at http://www.geappliances.com/service_and_support/contact/

If not, then I would suspect a bad door switch or a problem on the control board.

We repair these control panels on a regular basis for customers nationwide with our guaranteed $39.95 service.

If you or a friend decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and
disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

Please write back with your brand and model number if you need further help.

We're happy to help and we appreciate your thoughtful rating of our answer.
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