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www.symphonic.us/pdf/spec/2004/ST419E.pdf Please find a user manual above, and a service and repair manual below. http://elektrotanya.com/symphonic_st413e_st419e.pdf/download.html
You need to check, that BOTH units are set to correct video format, IE: NTSC of PAL. The Connections are wired up correctly, the Correct External INPUT has been selected on the TV. Remember you do NOT use "Channels" to view Externally connected devices. You always wire color to color on both ends of the equipment. Please follow the manual.
Somehow you have enabled the Closed Captioning mode. Work your way through the menus to turn it off and the problem will be resolved. The channels that come in normally are not transmitting the closed captioning information, thus no CC black box.
I dont think it's worth getting a repair man to come fix a Symphonic TV... honestly, they are problem prone... and It would cost much less to just buy a whole new one. I have a symphonic tv with no remote, and now, I cant switch into game mode! It's like they designed their tv's to be crappy!