I previously had XM radio with this device. I reactivated XM radio and activated all of the channels. My preset channels are still there and I am able to listen to them but when I go to scroll to the next channel it does not go to the next channel up or down. I scrolls through my presents. When I turn it to radio mode it oes from one frequency to the next and doesnt scann for the next signal(it scrolls not scans). How do I scroll with XM and not scan?
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Many/most of the original factory radios with the 'XM' button already have the tuner in them. While outside (not inside a garage or under trees) Press the "XM" button then see if you can get channel 1, or channel 247, or channel 0. Channel 1 is free previews, channel 247 is free weather, and Channel 0 is the serial number of the radio. IF you have these 3 channels then all you have to do is call 1-800-XM-RADIO with the serial number from channel zero. Leave the radio on channel 1 for 30 minutes after calling, and you should then be activated. Let me know if you have more questions.
It sounds like the radio is not activated. If it isn't, go to xmradio.com and follow the instructions to activate it. If you have activated it, and you are still getting only two channels, either go to xmradio.com or call them and you can "refresh" the activation.
Use plug-in power supply and leave on channel 1. Call XM (1-800-XM-RADIO) and ask them to "refresh" your radio. WAIT 1/2 hour, then check your channels. Make sure you have a decent signal too (can hear Channel 1 okay) before you call XM for the 'refresh signal' for your new radio.
Do you have a paid subscription? If you don't, you'll only get CH 0, CH1 and CH247. Buy a subscription and leave it on ch1 to get it activated. IF you already have a subscription, leave it on channel 1, call XM radio and ask for a 'refresh' for your radio - after 1/2 hour you should have your paid channels back.
to reset the radio - it must be removed from the dash and unplugged.
Be sure to write down any anti-theft codes if your radio requires them.
However - since your radio is getting the 2 channels - it is working properly. The problem lies in XM turning on your account.
Be sure to get the correct # off the radio... sometimes there is a transposition error with paperwork.
The number can be gotten by setting your radio to channel 0. This is your radio ID# required to activate the radio.
Your Radio is working fine - call XM and stay on the line until they activate your account.
I have a suspicion the number was written down improperly.
Be sure when you call that the car is on, and that it is tuned to station #1... also - it can take 15-20 minutes to activate - and must be left on for the duration to catch the activation signal that is sent out.
Here are the steps from XM to activate manually-
Get Your XM Radio Activated Online Step1 Turn on your XM radio and tune it to channel 0. The display will read your XM radio's identification number. This number will include both letters and numbers. Write this number down and head to your computer.
Step2 Log onto the Internet and go to the XM radio website. A high speed connection to the Internet will make this go faster, but you can activate your XM radio online with dial up.
Step3 Click on the tab that says to activate a new XM radio. This will take you to a screen where you will enter your XM radio's identification number. Type this in.
Step4 Choose a screen name and password to make an account on the XM web site. The screen name should be something that you will easily remember. The password needs to be at least 7 characters long and include 1 capital letter, 1 lowercase letter, and 1 number.
Step5 Enter your personal information for the activation of your XM radio. This information will include your name, address, and email address. You will also need to choose which service plan you will want to purchase for your XM radio. Enter your credit card payment to finish purchasing your activation of your XM radio online.
Step6 Turn on your XM radio and tune it to channel 1. XM will send a signal out to your XM radio to activate it. You will need to leave the radio tuned to channel 1 for 15 to 20 minutes to activate it.
If you have additional questions or concerns - please ask me first before moving on to another expert.
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Turn the unit off and on with the power button and you should be able to get channel 1. Can you get Channel 1? If so, then call XM and ask them to send you a 'refresh' signal to reactivate your subscription on the radio. okay?
Does the radio have a full subscription? Next, check the "Preset/Direct" button and push it until "direct" is lit up. Then you can directly enter the channel number. Also, you can go into the MENU and set what channels to skip and jump to. My guess is that you bumped the "Preset/Direct" button and your radio is in "PRESET A or B or C" - you need direct. Try that first, than get back to me - okay? BTW, I'm assuming you're talking about an XM satellite radio like the one in the photo?