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This type of problem is quite common. The fault is usually a dry or weak solder joint on the ear phone socket on the circuit board. This can be repaired by removing the circuit board from the player to get access to this socket and resoldering the phone socket connections. I suggest you use a fine tip soldering iron. If you do not think you can DIY then ask a savy friend or take it to an electronic repair shop.
The question is not clear , and I wish to clarify. test your earphone on a seperate device and if this works then the earphone is clear. If not the connecting socket pin or the wires are open which can be confirmed using a multimeter. Also if the player is not working try and reset using the reset button found on the player.A tiny hole on the side which can be pressed using a office pin. Press and hold to reset. Also check for faulty files on the player which can be corrupt and so you need to remove and reinstall safe files.
The earphone socket on your player is faulty. Most likely the socket is loose on the circuitboard and needs to be re-soldered to the circuitboard. If you do not have the DIY skills, then take it to your electronic repair shop.
The fault could be the earphone, check the earphone in a different device/player, if the fault still appears the the earphone is faulty, probably a broken wire in the cord.
If the earphone is OK then the earphone socket in the MP3 player is faulty. If may be too expensive to repair, unless you can DIY.
Hi, this is a very common problem, after you have pulled the ear phones in and out a few times the solder on the earphone socket becomes brittle and breaks making you lose the connection with the circuit board, now as you have ruled out it being an earphone fault then the only possible problem could be the solder.
now sometimes if you wiggle the earphone at the part that goes into the mp3 you can sometimes get the sound working again, but this dont always work so dont rely on this,
now the problem you have is that the cost of getting this part fixed would cost a lot more than buying a new mp4 player.
the cheapest place to try and get this fixed is a tv repair shop, tell them exactly what the problem is so they dont have to test it and see how much they will charge you to resolder the earphone socket back in place properly.
that would be the cheapest option and could possibly get it working again if they will do the work for you
im sorry their is no easy fix but without getting the earphone socket re-soldered it will just never work
Hi alot of people have had this problem but as you didnt buy it new then you cant send it back to them as they would have repaired this for free if it was you who brought it. It points to one of two problems as you say some of the keys are not working also then this could be a sign that the mp4 has got damp or wet at some stage causing the terminals to corrode this could be solved by removing the case and cleaning the contacts behind the buttons. Taking it apart isnt easy and you could easily destroy it completely as for the ear phones not working i know you said it works fine in a different device but it is still worth buying a cheap set of ear phones just to bw 100% sure as they only cost pennys nowadays. If you still have the problem after trying this then i would say that its either the damp or wet problem again with coroded connections shorting on the ear phone jack or it could be that it needs the two contacts resoldering but this isnt a job for someone who has never done this repair before as you can ruin it all together ok. Sorry their is no easy fix but hopefully you get the sort of idea what the problem could be anyway let me know if you need further assistance ok
The problem is in the ear-phones, not the player.
Return the phones via warantee if available.
You should be able to wiggle the cord at various places along the cord to find out where the short is. (One of my sansa's phones had a short close to the plug itself.) If you know how to perform basic wire splicing/sodering, and melt a piece of shrink tubing (from Radio Shack) over the splice, you can fix this yourself. The sansa phones I have are real good, and worth saving, however don't be afraid to buy some really good ear-phones (over $50) if you cant fix the cord.