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An Epson service man (he was VERY kind to suggest this) told me to use a weak detergent solution on the rollers, NOT alcohol as that will dry out the material the rollers are made of. Although the problem has recurred a couple of times, it's worth repeating when necessary. I actually activate the 'print' command so it tries to feed in paper, while I FIRMLY hold a piece of fine cotton cloth stretched over a thin plastic ruler, which I hold down where the paper feed grabs its paper. The printer has a couple of tries to feed paper, reports an error message (because there was no paper) and I activate it again, thus exposing the WHOLE of the feed wheel to the cleansing cloth! WORTH A TRY!
Sounds like something has fallen into the paper path. Use a flashlight and small mirror to look down the slot where the paper goes. You may have to use a straightened paper clip or the like to help remove the obstruction.
A qualified - manufacturer certified servicer is needed here. Your are correct, the missing piece is still inside and also, yanking-out a paper (while it is being fed by the printer) will have a definite damage on the paper-feeding mechanism.
In-warranty or not - u need to call the manufacturer.