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I need to have my new printer serviced/repaired, as some debris is lodged in it, and in trying to remove it, I tore the foam piece that runs from side to side. Where do I take it?

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Visit the manufacturer's website and look for a service center in that website. example: if you have an epson printer, go to or if you have canon, go to You will find a support link in their website that will give you the local authorized service centers in your area

Posted on Jul 02, 2008


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Posted on Jan 02, 2017


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2 Answers

My HP printer shows error code 21.1.03, what does it mean?

This error indicates problem with the service station which is on the right end of the plotter. Open the window and have a look, the most common cause I run into is a piece of torn paper preventing the head from parking properly.

Apr 11, 2015 | HP Designjet T1100ps Printer

1 Answer

I have a lexmark x6530 printer and i have a paper jam how do i get the paper out it tore when i tried to remove it

Please try this approach:
  1. Remove the sheets of paper from the feeder.
  2. Grab a flashlight and look inside the feeder for any debris or foreign objects.
  3. If you're willing and physically able, you may also carefully turn the printer over. Any debris should just freely roll out from the feeder.
  4. If feeder is clear, place the printer on the table. Open the printer cover and remove the cartridges.
  5. Check the cartridge area for any obstructions in the paper path.
  6. Close the printer cover.
  7. Re-brick your printer by pulling out the power supply - the black box where the power cord is plugged into. Re-plug after 30 seconds.
  8. When the printer turns on, reinsert the cartridges and load some paper. Try to print again to verify that the problem is fixed.

Mar 11, 2012 | Lexmark X3650 Printer

1 Answer

Error code 5C00 what is this and how do you repair this erroe

This error is shown when there is any kind of foreign material or packing material stuck inside the printer which restricting the printhead to move freely. To resolve this issue, please follow the instructions mentioned below:
1) Confirm that the printer is powered off.
2) Disconnect the power cord from the printer or at the wall outlet or both.
3) Open the paper output tray and then lift up the scanning unit cover until it locks into position.
CAUTION: The orange protective tape may prevent you from opening the paper output tray. If that is the case, please refer to the illustration in step 3 to ensure the white foam piece is removed along with the protective tape. skumar_sreen.gif

4) Pull the orange protective tape (A) and remove the white foam (protective material) (B). skumar_sreen.jpg

5) If the the white foam was not removed along with the orange protective tape, check for it on the right, inside the printer. a) With the printer powered off and unplugged, slide the print head carriage to the left. b) Looking inside the printer from the left, locate the white foam in front of the purge area. Note: It is recommended to use a thin latex glove as there may be ink mist on the white foam or surrounding print area. skumar_sreen_0.jpg
c) Cautiously remove the white foam with your hands. Be careful not to touch any other components in the printer.

6) After removing the packing material, look for and remove any other paper debris or foreign objects from the extreme left and right sides of the carriage area.

7) Close the scanning unit cover.

8) Reconnect the power cord and then power on the printer.

Aug 30, 2011 | Canon MP560 All-In-One InkJet Printer

1 Answer

A piece of foam sponge under the ink catridges has broken, and the printer will not cleanly draw paper for printing - it jams.

The sponge under the print cartridges is to soak up the ink when cleaning the print heads. If part of it broken off and lodged in the rollers where the paper is drawn into the printer then try to locate the sponge and remove it. Sounds like it's lodged somewhere and jamming the paper feed.

May 10, 2010 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

The piece of black foam that sits on top of the print heads has torn and now it won't print anything. Can I replace this foam? It's the piece to the left of the ink cartridges that sits in the bottom of...

Hello, Bill -

I had an Epson Stylus CX5400, which I loved, until a little over a year and 3 months ago. The black foam piece which was on top of the print heads tore off. I found out it was not worth having the repair work done to replace the foam piece. The estimated cost of repair work was about equal the initial purchase price of the printer.

Sadly, based on information I found on forums, printers manufactured today are not made to last "forever". Here is one statement which I found (dated 13 Nov 2005, but still valid) which I believe covers the issues:

by though stazi / November 13, 2005

The root of the problem is the low price of inkjet printers these days. Same goes for computers and virtually everything else you buy.

Every commercial company is out to make a profit. When the product becomes commoditized -- like printers and computers -- competition is based largely on price. This means the profit the company is making per unit gets less and less, so they start looking for other ways to cut costs. Moving jobs to Mexico, then China when Mexico got to expensive, and now they're being moved to Vietnam, Nigeria, and other third world countries, because even China is getting too expensive. In addition, every corner that can possibly be cut on production usually will be cut. The quality of parts going into computers since someone started offering a sub-$2000 computer has plummeted along with the price of systems.

The very simple reality, is that the great deal you thought you got, wasn't so great after all. It's just taken until now for some of the non-monetary hidden costs to show up. This isn't to say you always get what you pay for, but typically higher end items will have higher margins on them, and be higher quality.

With inkjet printers, the printers themselves are sold at a loss usually. Printer companies make it up on the back end with inflated cartridge prices. But the printers are still constructed pretty poorly most of the time, so they will break down. Usually the cheapest route is to just buy cheap printers, and then get a new one once the supplied ink runs out. Inkjet printers aren't worth getting attached to.
(End quote)


Best wishes.

Mar 04, 2018 | Epson Stylus CX5400 All-In-One InkJet...

1 Answer

Says the cartridge is jammed, but it isn't. have uninstalled and reinstalled, no luck.

Often a small undetectable piece of debris gets lodged in the printer and will cause this issue.

I have solved this problem several times by using "canned air" (which can be purchased at any computer or office supply store). Take the can of air and spray it generously throughout the inside of the printer. You will most likely find the piece(s) of debris that is causing the problem.

Oct 27, 2009 | HP DeskJet 3620 InkJet Photo Printer

4 Answers

Hp printer will not detect new ink cartridge has been installed. Thought it was the cartridge, bought a new one and it still says it needs replaced.

I have had similar problem with my HP C6180. Over several months I have replaced Lt. Magenta at least 6 times. Finally I got a "Cannot Print" message after the 6th full cartridge. I tried removing/replacing cartridges, doing a hard reset, and clearing the hardware failure status (press # and *, enter code 1,2,3, scroll to 'System Configuration' press OK then scroll to 'Hardware Confifuration) - all to no avail.
I decided to remove the BIOS battery. Only do this if you're ready trash your C6180 and able to buy a new printer immediately! Remove 2 the black screws holding the left side panel in place and remove it to reveal the circuit board. Remove 5 silver screws securing the circuit board, and carefully tilt it up. On the back side, center front, is a silver 3 Volt Lithium battery; remove it. Cover the printer and let stand overnight. I did this, and when I put the battery back in and powered up the printer, error messages were gone, and it printed normally. I was lucky, but if you're prepared to take a total loss on your C6180, this might just work. My theory is that the hardware "forgot" it' error message.

Sep 03, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Foam under ink cartridges has come loose.....!!!!

It sounds like you need to replace the cartridges. Most newer companies make their cartridges where they are not user servicable.

Jan 08, 2009 | Computers & Internet

1 Answer

Printer jams. gray foam released in paper path.

1: Remove Cartridge
2: Unplug the AC Power Cord
3: Hold down the RESUME button
4: Release RESUME after plugging in the AC Power cord.
5: Press the RESUME once within 5 seconds and release the RESUME .
6: Press and HOLD RESUME for two seconds or more and release it.
7: Press and HOLD RESUME for two seconds or more and release it.
8: Unplug AC Power Cord to set data.
Try this I found it doing a search on your machine, that foam was called a blotter, and it should work without it, good luck

Dec 19, 2008 | Canon PIXMA IP5200 InkJet Photo Printer

1 Answer

Foam piece ripped now feeder doesn't work

It'd be cheaper and easier to get a new printer. Most modern desk jet printers are sold as throw-aways. There are few if any replacement parts for them.

Dec 02, 2008 | Canon PIXMA iP6700D InkJet Photo Printer

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